Customer reviews from samsonite.com
Samsonite - Omni 28" Spinner - Teal
Average customer rating
4.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
84
4 Stars
15
3 Stars
3
2 Stars
1
1 Star
7
88%of customers recommend this product.
(
72 out of
82)
Customer Reviews for Samsonite - Omni 28" Spinner - Teal
Posted by: Fiona
from LA
Verified Purchase:Yes
Total bought 4,but 2 of them look like not new ,maybe they're sample,I would not buy again
No, I would not recommend this to a friend.
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Hello Fiona,
Thank you your review. We are sorry to hear about the trouble you have had with your order. Please contact one of our agents at 1-800-765-2247 or questions@samsonite.com with your shop.samsonite.com order number and we will be happy to discuss your return/replacement options.
Thank you your review. We are sorry to hear about the trouble you have had with your order. Please contact one of our agents at 1-800-765-2247 or questions@samsonite.com with your shop.samsonite.com order number and we will be happy to discuss your return/replacement options.
Written by a customer while visiting samsonite.com
Posted by: Syk310
Verified Purchase:Yes
I liked the design but it was oversized for Delta. I must return.
Written by a customer while visiting samsonite.com
Posted by: Mamamoe
Verified Purchase:Yes
Christmas present for semester abroad in school. Literally, when at the airport, in lifting this "sturdy" suitcase out of the trunk, the top handle snapped and broke. Have no choice but to awkwardly carry this large suitcase up stairs, etc. with a broken handle for 6 months.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, February 9, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
3
This luggage almost one lb heavier than labeled
on September 2, 2016
Posted by: Ken
from Sacramento, CA
Verified Purchase:Yes
After I received this luggage I wanted to test my new luggage scale so I weighted the luggage and I realized that it was almost one pound heavier than it was labeled. I called Samsonite to ask for an explanation, they asked for a picture showing the luggage weight and said they will contact me within ten business day after they verify the weight. On the tenth business day they just emailed me a returned label without any explanation or apology for incorrect labeling. So I returned this luggage too and decided not to buy a Samsonite product again.
Pros: Corners Well, Great Grip
Cons: Labeled Incorrectly
No, I would not recommend this to a friend.
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Hi Ken,
Thank you for your feedback. Here at Samsonite, we strive to deliver the highest quality product we can to our customers. We appreciate all suggestions on ways to improve our products. We will note these suggestions for our product development team.
Thank you for your feedback. Here at Samsonite, we strive to deliver the highest quality product we can to our customers. We appreciate all suggestions on ways to improve our products. We will note these suggestions for our product development team.
Written by a customer while visiting samsonite.com
Posted by: Wen
from Plainsboro NJ
Verified Purchase:Yes
I use it for a long distance trip, the luggage is useful and very good for carrying! And that is valuable!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Steve H
from Northern Colorado
Verified Purchase:Yes
I ordered the Omni PC Large Spinner on-line from Samsonite and received it promptly within 4 business days. The color is great and the smoothness of the casters is excellent. I used the bag the following week on a 2 week trip and was impressed with the stability of how the bag rolled as well as the very light weight. The only drawback is that there is no luggage tag or integrated tag holder in the design. I have never purchased a piece of luggage, in the past, that did not come with a good quality (if not matching) identification tag or some small compartments to hold an identification label.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Ok Product, Misleading Warranty
on April 7, 2016
Posted by: Cramden
from Destin, Florida
The suitcase is very spacious and lightweight. The wheels held up well, which I did not expect.
Pros: Easy To Carry, Good Capacity, Lightweight
Cons: Misleading Warranty, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Love this suitcase.
on October 20, 2017
Posted by: R.J.
from Baton Rouge, La.
The spinner wheels work perfectly. Glad I purchased this item. I just ordered two of the 20" and the 24".
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com