Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,370 Reviews)
Rating breakdown 1,370 reviews
5 Stars
997
4 Stars
138
3 Stars
57
2 Stars
64
1 Star
114
80%of customers recommend this product.
(
733 out of
920)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
2
So disappointing
on August 22, 2021
Posted by: Ezradallas
from Dallas
The Luggage is gorgeous. However our first trip because of the way the stripes are made on the suitcase they look like they are 10 years old they got scratched up just from one trip. Very disappointing disappointing
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Allie C
from Denver, CO
Verified Purchase:Yes
Wheels are smooth and body of suitcase is sturdy. I love all the space inside! Will probably purchase the different sizes too!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: A. Hern
Verified Purchase:Yes
Great carry on easy to maneuver specially on the plane.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from MPLS
Verified Purchase:Yes
Great color, a little lighter than I was expecting. Fairly confident no one will get their bag confused with mine.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Luggage disappointment
from California
Verified Purchase:Yes
The first time using the luggage the zipper busted open in the airport. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: erica
from NY,NY
Verified Purchase:Yes
Scratched very easily and is not the best quality. Interior zipper broke on the first use.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Dani B
from Los Angeles, CA
Verified Purchase:Yes
Hard to call this a Samsonite. I took one international flight and the luggage has major cuts deep on the plastic and scraps and bends that make the luggage now essentially unusable. Do not buy this item, it is a joke that should not be called a suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Betsy B.
from Georgia
Verified Purchase:Yes
Love the suitcase. Do not love the anxiety produced by being unable to open the suitcase for an entire day. Customer service rep helped, but my husband solved the problem by giving the latch an extra strong push, which opened it. The "instructions" (which were inside the locked suitcase) are ludicrous. It's a drawing of the latch and lock with red arrows indicating which way to push the lock. NO WRITTEN INSTRUCTIONS. No help with changing lock code. Just go to u-tube videos. Sampsonite is an icon of luggage. Surely they could produce a comprehensible set of instructions.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com