Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,370 Reviews)
Rating breakdown 1,370 reviews
5 Stars
997
4 Stars
138
3 Stars
57
2 Stars
64
1 Star
114
80%of customers recommend this product.
(
733 out of
920)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Iryna
from New York, NY
Verified Purchase:Yes
The suitcase is perfectly comfortable to use, does all it's supposed to, and looks great!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Asian Traveller
Verified Purchase:Yes
A little on the pricey side but very well made and should last quite a while. Have 2 others just like it.
Written by a customer while visiting samsonite.com
Posted by: Jane_7
Verified Purchase:Yes
I bought it for my new travel and the lock part broke down for the first time. I think the quality is really low.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 13, 2022
So sorry to hear this! Please reach out to our customer service team if you have not already for assistance on repair.
Written by a customer while visiting samsonite.com
Posted by: Alexz
from Washington DC
Verified Purchase:Yes
So good I never want to buy another brand ever again.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: CTCT
from California
Verified Purchase:Yes
My carry-on was delivered with some scratches even with the protection cover. I contacted samsonite but didn't hear back.
Written by a customer while visiting samsonite.com
Posted by: Cindy Shi
Verified Purchase:Yes
It looks very nice, But due to the shape , the actual size and room might be smaller than what the product is labeled.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from London UK ( purchased in PA USA)
Verified Purchase:Yes
This is my second set of freeform-my old set are over 5 years old and still waxing strong.
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Vickie
Verified Purchase:Yes
The button on the back of suitcase to hold the handle dropped right away even before the 1st use
Written by a customer while visiting samsonite.com