Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,350 Reviews)
Rating breakdown 1,350 reviews
5 Stars
986
4 Stars
137
3 Stars
56
2 Stars
60
1 Star
111
80%of customers recommend this product.
(
723 out of
904)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Jamielyne
from Mammoth Lakes, CA
Verified Purchase:Yes
Not sure how long they will last being white but they roll very easily, love the locking mechanism and you can fit a lot in them. About to take a trip to Australia so we will see how it goes!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Looks Awful After Just One Use
on January 12, 2026
Posted by: mjw215
from New York
Very upset with this product. I was excited to buy this as a present for my son, who is a frequent traveler, and upon his very first trip the bag came back so scratched and scuffed--far beyond any typical wear and tear. The whole bag is a total eyesore. I believe the quality is way poorer than I was led to believe. He was so upset and doesn't want to use the luggage now, and I am extremely disappointed in Samsonite and this product.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
BUYER BE WARE DOES NOT MEET CARRY ON REQUIREMENTS
on October 14, 2023
Posted by: RockyM
from Colorada
Read the Carry On guide..THIS LUGGAGE DOES NOT MEET MOST IF NOT ALL US BASED AIRLINES CARRY ON REQUIREMENTS... 23" (not 22") x 15" (not 14") x 10" (not 9"). READ READ READ
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 17, 2023
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great luggage
on July 25, 2024
Posted by: KrisCon
I bought this set a few months ago for my daughters HS graduation. She traveled to Europe and this set was put through the ringer. On and off the plane, on and off several buses as they traveled from Spain to France, to Italy. Stayed in several hotels. Came home looking new still.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great bag but too big for International Carry-on
on December 10, 2023
Posted by: Kammie
from Oregon
I really wanted this bag and had just clicked "add to bag" when I looked carefully at the size limits for international carry-ons for various airlines (I'm really glad Samsonite made it so easy to look at these rules!). This bag missed it by 1 inch! Maybe on the next update of the Freeform, they can cut off an inch. Didn't want to take the risk of being forced to check a bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Jacksonville, FL
Verified Purchase:Yes
The color is perfect, stylish, rugged, and easy to maneuver. I was excited to order an anniversary edition and can not wait to use it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: ErinO
from Florida
Verified Purchase:Yes
Got this in blue one month ago. Looks like a disaster after one trip. Totally scratched up. Wish I hadn't got the whole set (two large and two medium).
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 8, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Very Disappointed in purchase
on October 29, 2019
Posted by: Sue
from MA
Recently purchased the 28" and the 21" in the sage green color. Just returned from vacation and not satisfied with the purchase of this luggage. Took a direct flight to and from destination and with the amount of scratches this luggage received, you would think this luggage had been used for years. I have always gravitated towards Samsonite for luggage and have often purchased Samsonsite for gift giving but for the amount I paid for this luggage, was not happy with the way this luggage held up. I will think twice before purchasing it again! Sorry to leave such a negative review but I feel this was not worth the money spent!
Cons: Poor Quality, scratches easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com