Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,333 Reviews)
Rating breakdown 1,333 reviews
5 Stars
980
4 Stars
136
3 Stars
55
2 Stars
58
1 Star
104
81%of customers recommend this product.
(
718 out of
891)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
1
Very Disappointed in purchase
on October 29, 2019
Posted by: Sue
from MA
Recently purchased the 28" and the 21" in the sage green color. Just returned from vacation and not satisfied with the purchase of this luggage. Took a direct flight to and from destination and with the amount of scratches this luggage received, you would think this luggage had been used for years. I have always gravitated towards Samsonite for luggage and have often purchased Samsonsite for gift giving but for the amount I paid for this luggage, was not happy with the way this luggage held up. I will think twice before purchasing it again! Sorry to leave such a negative review but I feel this was not worth the money spent!
Cons: Poor Quality, scratches easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Nick C
from Grand Rapids,MI
Verified Purchase:Yes
This item functions ok, but scratches very easily. Not the quality I was expecting for the money.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, April 28, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Fake advert!
on March 21, 2025
Posted by: Fake Advert
Gender:Female
[This review was collected as part of a promotion.] Why is this called “carry on” why according to 5his very own website it is 23” when 22” is one of the dimensions limits?
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 24, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
4
Excellent carry on.
on January 25, 2021
Posted by: Karrie
[This review was collected as part of a promotion.] Let me start with the pros. The carry on is very lightweight and sturdy. When opening it you do not need to worry that it will collapse in on itself. It has straps on the inside to help secure everything. The handle raises with ease, just push the button and loft it up. I was easily able to pack a couple days worth of clothing and personal items in the case. The case glides smoothly across the floor, whether it is bare floor or carpet. It also turns on a dime. Im already packed and ready to take my first trip with it.
The only cons I have is, the instructions on how to unlock it are on the inside of the case. I had to Google how to open the lock. Once you figure it out it is easy to do. They other thing is the numbers do not move easily. It can be a pain to get them to move. Neither of these would stop me from getting another one though.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Jacksonville, FL
Verified Purchase:Yes
The color is perfect, stylish, rugged, and easy to maneuver. I was excited to order an anniversary edition and can not wait to use it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ramune
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] All is good with this luggage: lightweight, so does not add extra weight to restricted pounds to take on the plane, well organized inside- lots can be packed, 4 wheels works well. Finally it is beautiful- i love the color!
Written by a customer while visiting samsonite.com
Posted by: Stinger
from Memphis, TN
Verified Purchase:Yes
Great suitcase for all types of travel!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Love It!
on January 19, 2021
Posted by: Rgarcia76
from Terre haute, IN
[This review was collected as part of a promotion.] I received my Samsonite Freeform 110 hard sided Carry-On Spinner in Cherry Blossom and i love it. Its such a pretty pink the inside is lined in black with pink trim and white floral design. I love that it has plenty of storage, combination locks, and that it is expandable. Its spinner wheels are great no rocking back and forth. Great job!
Written by a customer while visiting samsonite.com