Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,333 Reviews)
Rating breakdown 1,333 reviews
5 Stars
980
4 Stars
136
3 Stars
55
2 Stars
58
1 Star
104
81%of customers recommend this product.
(
718 out of
891)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
1
The handle broke on first use
on July 3, 2023
Posted by: Casa98
from NO, LA
We bought two of these Samsonite Freeform carry-on for a trip to Italy. One of the handles bent and does not move up and down very easily. We expected more from Samsonite.
I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.
I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, July 6, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
Had to pay for return shipping. Unhappy with the service
on July 6, 2018
Posted by: song
from Scottsdale, AZ
Verified Purchase:Yes
Was not happy with the quality. Wanted to return but had to pay for return shipping. Unhappy with the service level at Samsonite. Will not be purchasing from them again.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: AndrewR
from Oklahoma
Verified Purchase:Yes
Extension handle on carryon is already broken (and I just got it).
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, July 25, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Customer Rating
5
Light & super comfy
on September 16, 2024
Posted by: Nawang
from New york
[This review was collected as part of a promotion.] I bought this a month before & I love everything about it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Surface easily scratched
on January 3, 2017
Posted by: Lawrence Gan
from Singapore
Absolutely disappointed with the surface quality as it scratched so badly after first use, on second use, almost all sides were scratched. Understand airport luggage handling is rough, but I own 6 Samsonite luggages. None had this issue. Wondering if I can ask for a replacement. Just bought it a month back. Using it for the third trip already.
Pros: Good Capacity, Stylish
Cons: Poor Quality
No, I would not recommend this to a friend.
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Dear Lawrence Gan,
Thank you for your feedback. We are sorry to hear of your troubles with your Freeform 28" Spinner.Please contact one of our agents at 1-800-262-8282 or samsonite@cybercrs.net with your shop.samsonite.com order number and we will be happy to discuss your options.
Thank you for your feedback. We are sorry to hear of your troubles with your Freeform 28" Spinner.Please contact one of our agents at 1-800-262-8282 or samsonite@cybercrs.net with your shop.samsonite.com order number and we will be happy to discuss your options.
Written by a customer while visiting samsonite.com
Posted by: Jacqueline
from San Diego
Verified Purchase:Yes
Great suitcase, but incorrect dimensions. I had to return it, because it did not fit in Alaska Airlines overhead bin. I specifically looked for a suitcase that fit within 22x14x9 inches. Samsonite's dimensions do not include wheels and handles, which makes online purchases impossible. Samsonite has unfortunately probably lost me as a customer over unreliable dimensions. I never check in bags and only carry on when I fly, so correctly published dimensions is essential to me when buying a suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
NOT CARRY ON SIZE AS DESCRIBED
on October 27, 2022
Posted by: Anonymous
from New Jersey
I'm completely disappointed with Samsonite. I spent HOURS choosing for a luggage set just to discover that the carry on IS NOT 21.5 AS DESCRIBED!
As you can see in the picture, the true size is even higher than 22 inches for domestic carry on.
I travel abroad once a month for business, which means I rely a lot on carry ons to save time. I've always had Samsonite, it's the first time that happens to me. Sadly, I'm returning the product.
As you can see in the picture, the true size is even higher than 22 inches for domestic carry on.
I travel abroad once a month for business, which means I rely a lot on carry ons to save time. I've always had Samsonite, it's the first time that happens to me. Sadly, I'm returning the product.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great purchase!!!
on September 20, 2023
Posted by: Queen.of.samples.reviews
from Ohio
I got these over a moth ago in pink and on my first trip using them it was so easy to pack everything and carry them around, I packed the big one with clothes for a week for 2 adults and it was not even full, and the small one for a toddler and his tons of clothes and blankets, everything fitted.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com