Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,350 Reviews)
Rating breakdown 1,350 reviews
5 Stars
986
4 Stars
137
3 Stars
56
2 Stars
60
1 Star
111
80%of customers recommend this product.
(
723 out of
904)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Sam t
from Los Angeles
Verified Purchase:Yes
Cheap material in & Out I would not recommend this
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Scuffs and Scratches After One Trip
on September 19, 2023
Posted by: Beckybf
from Preston, MN
I bought the medium and large Freeform to use on our trip to Hawaii. The two suitcases are scraped, scratched, gouged and look awful after one airline trip! I bought the burgundy color thinking it would not show marks but I am certainly beyond disappointed. I will only use these two pieces for car trips as I don’t think they would survive another trip through baggage handling at an airport. I also had problems with the locks! I would recommend not buying!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 22, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
4
Inaccurate size
on October 18, 2023
Posted by: Candy76
Smaller than the dimension size in the description
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Unsatisfied with Quality- damaged on First Use
on April 22, 2024
Posted by: Erickson215
from San Jose, CA
Very unsatisfied on this purchase. On the First use the TSA lock hook broke.
We have previously retired our old Samsonite and purchased three of the Freeform design. One broke on us on the first use. Our previous Samsonite lasted 10 years with just normal scruffs all around which is normal but never had issues on the zipper lock. Perhaps it’s how the lock hook is designed on the TSA lock.
Not very happy about this considering it’s only the first use!
Not very happy about this considering it’s only the first use!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 25, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Samsonite Freeform large luggage scratches easliy
on January 4, 2026
Posted by: Avery123
from San Francisco
[This review was collected as part of a promotion.] Scratches all over on my new Samsung Freeform large lugguage to a Europe trip. Bad quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 6, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Andrew123456
from Chicago
Verified Purchase:Yes
Item was defective and had to return. It was not the expected quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 30, 2022
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality Zipper
on December 29, 2022
Posted by: EdwinZayas
from Miami, FL
Poor quality zipper, opens while luggage is closed
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
Is it carry on or not
on May 5, 2024
Posted by: Seky
from Va
Why does it say carry-on while it’s 23 -inch which exceeds carry on restrictions from all airline companies?
Written by a customer while visiting samsonite.com