Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,370 Reviews)
Rating breakdown 1,370 reviews
5 Stars
997
4 Stars
138
3 Stars
57
2 Stars
64
1 Star
114
80%of customers recommend this product.
(
733 out of
920)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Miss s
from Hk
Verified Purchase:Yes
Very disappointed, not check before sent out. Like the colour
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Marian
from Southeast
Verified Purchase:Yes
The lock is kind of annoying. It’s difficult to change the numbers. Other than that, I really like it. The wheels turn in all directions and it’s very lightweight.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jacqueline
from San Diego
Verified Purchase:Yes
Great suitcase, but incorrect dimensions. I had to return it, because it did not fit in Alaska Airlines overhead bin. I specifically looked for a suitcase that fit within 22x14x9 inches. Samsonite's dimensions do not include wheels and handles, which makes online purchases impossible. Samsonite has unfortunately probably lost me as a customer over unreliable dimensions. I never check in bags and only carry on when I fly, so correctly published dimensions is essential to me when buying a suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Lisa F
from Reno, NV
Verified Purchase:Yes
This is a Christmas gift, but opened up and seems good quality
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Outsite us
Verified Purchase:Yes
The products are Good design and quality and I like it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: S Summer
Verified Purchase:Yes
. Disregarded dirty wheels. Threw away box. Once opened found Inside used/dirty.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: PAPM
from Chicago IL
Verified Purchase:Yes
Great quality! Definitely a BANG for our buck! Will order again!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: DRFJB
Verified Purchase:Yes
The Medium Freedom Spinner is an excellent gift for my wife. The Samsonite outlet salesman was extremely personable and helpful.
Written by a customer while visiting samsonite.com