Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,333 Reviews)
Rating breakdown 1,333 reviews
5 Stars
980
4 Stars
136
3 Stars
55
2 Stars
58
1 Star
104
81%of customers recommend this product.
(
718 out of
891)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
4
Solid Luggage
on June 7, 2025
Posted by: Frank
from Atlanta
[This review was collected as part of a promotion.] Have only had this a short time but it’s proving to be a great asset for travel. Solid luggage - rolls great and for checked baggage, it’s holding up well. Built in locks are a nice addition.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
pull-out telescoping handle is a real problem
on September 8, 2025
Posted by: aron
from san juan, pr
Gender:Male
The suitcase itself looks fine, but the pull-out telescoping handle is a real problem. It doesn’t open or close smoothly at all—you have to shake it around and fight with it just to get it to lock into place. Every time we use it, it feels like a struggle. For something as basic and important as the handle, this is really disappointing and makes travel more frustrating than it should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 10, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great suitcase!
on May 6, 2024
Posted by: Awin34
from Houston, Tx
I replaced a 20 year old Samsonite with this new bag for a week in New York City so I wasn't sure what to expect. I am happy to report I love this large Spinner! It's bigger than I expected but was very ease to move around airports, Ubers and to pull off airport carousels. I had plenty of room to pack every thing I need and a few things I didn't. You should definitely but this wonderful tool.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
College travel luggage
on August 18, 2023
Posted by: Amanda4159
Used the medium sized luggage for only about a year and a half traveling back and forth from my college town to my home. The last time I came home the zipper popped open and split the luggage open while in the luggage was in the carrousel. If I hadn't put the zipper lock in place, it would have fully popped open and I would have most likely lost all of my belongings. Definitely not as high quality for the price, and something I wouldn't recommend buying.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, August 21, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
So beat up after one trip, extremely disappointed!
on September 28, 2023
Posted by: SamD14
from San Diego
We had our previous luggage for 10+ years, we decided it was time to upgrade and thought Samsonite was a reputable brand. After the first flight, they were scratched and scuffed, they look terrible. After I 2nd flight home, the top corner was dented and and I’m so sure they would survive many more trips. Extremely disappointed in the quality of the product!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 29, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Fragile zippers
on November 21, 2023
Posted by: Fragile Zippers
from Tallahassee, FL
Fewer than 3 trips with this medium suitcase and the zippers (crown and pullers) are no more.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Terrible quality and worst customer service ever.
on April 14, 2018
Posted by: Kats
from California
Verified Purchase:Yes
Scratches easily. After the first use it looks old and beat up.
Pros: Lightweight
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not impressed!
on October 10, 2023
Posted by: Lynn8010
from Colorado
I just got this pretty luggage at the recommendation of a friend. On my first trip with it, I checked it at one airport and picked it up two hours later at our destination airport and the zipper pull was missing. This is not inexpensive stuff! So disappointed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 12, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com