Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,370 Reviews)
Rating breakdown 1,370 reviews
5 Stars
997
4 Stars
138
3 Stars
57
2 Stars
64
1 Star
114
80%of customers recommend this product.
(
733 out of
920)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: CAgrannny
from California
Verified Purchase:Yes
I haven’t traveled with this suitcase yet, but it ticks all my requirements for a lightweight, maneuverable, expandable carry-on size case. I am in my 70s and will be traveling with family. I intend to pack light and efficiently in one small suitcase and one backpack so that my son-in-law doesn’t have to worry about my luggage as well as everyone else’s.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Annas hi
Verified Purchase:Yes
The suitcase is very light and beautiful，the wheels are smooth
Written by a customer while visiting samsonite.com
Posted by: Amy.
Verified Purchase:Yes
Easy to maneuver one handed even when loaded to capacity. Traveled well on its first trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Andrew123456
from Chicago
Verified Purchase:Yes
Item was defective and had to return. It was not the expected quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 30, 2022
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: Older traveler
from Walla Walla, Wa
Verified Purchase:Yes
It's light weight and easy to handle. The the 'Spinner Wheels", make directing it a breeze.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Naidu
from Virginia
Verified Purchase:Yes
Nice color and sturdy structure. Wheels are smooth
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Stacie
from Virginia
Verified Purchase:Yes
Zipper broke open on 1st use. Very dissatisfied. Bought luggage for international travel.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 18, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Mani NJ
from Metuchen NJ
Verified Purchase:Yes
Dimensions aren’t same as advertised. The height is more than 22”
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com