Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,370 Reviews)
Rating breakdown 1,370 reviews
5 Stars
997
4 Stars
138
3 Stars
57
2 Stars
64
1 Star
114
80%of customers recommend this product.
(
733 out of
920)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Cara
Verified Purchase:Yes
One of the two travel cases doesn’t spin smoother. One wheel locks.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, January 4, 2023
Hello, thank you for letting us know! We are so sorry to hear this. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Traveler52
Verified Purchase:Yes
Looks great. Wheels easy. Haven't used on vacation yet.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Angela S. Florida
Verified Purchase:Yes
Very light and roomy, rolls great as well. Love it!
Written by a customer while visiting samsonite.com
Posted by: David.
from Utah
Verified Purchase:Yes
Really spacious. Was able to have all the clothes on one side and the shoes on the other. Still had more room but was a 49 pounds. Is easy to go over 50 pounds with this.
Written by a customer while visiting samsonite.com
Posted by: Ryan A L
Verified Purchase:Yes
Good luggage - would recommend for anyone who travels
Written by a customer while visiting samsonite.com
Posted by: Michael Smolyak
Verified Purchase:Yes
Solid, lightweight, rolls well, good-quality zippers.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Light and easy to maneuver. Love this luggage line
on December 22, 2022
Posted by: Long Island, NY
Verified Purchase:Yes
Love this luggage line. Love it so much that I purchased 6 pieces for my family.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Lightweight, smooth rolling, and solid build.
on December 21, 2022
Posted by: AaronMarcus
from Florida
Verified Purchase:Yes
This is a solid piece of luggage. I purchased this as a replacement for my previous Samsonite Tru-Frame which I loved, but someone was very careless and caused the wheels to implode into the frame. Anyway, I was almost against this model as I did not think the expandable option would hold up. It’s had amazing reviews Al across different experts so I’m giving it a try. It’s light weight and offers a bit more room than my previous. So far…quite happy. It took over six years for the other to malfunction, but honestly…I think any bag would have been damaged by the airline luggage handlers given the severity of the damage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com