Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,370 Reviews)
Rating breakdown 1,370 reviews
5 Stars
997
4 Stars
138
3 Stars
57
2 Stars
64
1 Star
114
80%of customers recommend this product.
(
733 out of
920)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
4
Beautiful, easy to use!
on March 5, 2023
Posted by: Anya
from NY
I gave this set 4 stars because I would suggest to never make luggage in the color white ever again. After using this set for the first time, it makes my luggage look as though I had it for 10 years. Who in the world would buy why suitcases they asked? Me! :( … But… I would buy this set again, but in a different color. So smooth to use and I especially love the expanding feature.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: PConn
from Louisville, KY
Verified Purchase:Yes
I love the color and the look of this suitcase. But don’t play with the TSA lock until you read the instructions
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Chris Dunkin
from Houston, TX
Verified Purchase:Yes
Great so far, the wheels are very smooth and easy to push or pool, which is what I was looking for.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: yatleung
from Scottsdale, AZ
Verified Purchase:Yes
Perfect Hardshell luggage. Light-weight. Durable. Super smooth wheels. What is not to like? It is a quality item that sells for a premium but there are often sales on this item. Just be patient. Well worth it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Where’s the key?
on February 28, 2023
Posted by: suseebee
from Bellingham WA
I just got this wonderful carry-on — love everything about it (so far). However, in addition to the combination lock there’s also a key lock, but NO KEY. Is that something I have to order separately?
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Justo
Verified Purchase:Yes
The main zipper broke on our first travel, I’m still trying to get the part but had no response yet
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
The zipper lock hook broke off on the very first use of this bag
Response from samsonite.comBy Katie, eCommerce, March 2, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Jamielyne
from Mammoth Lakes, CA
Verified Purchase:Yes
Not sure how long they will last being white but they roll very easily, love the locking mechanism and you can fit a lot in them. About to take a trip to Australia so we will see how it goes!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com