Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,370 Reviews)
Rating breakdown 1,370 reviews
5 Stars
997
4 Stars
138
3 Stars
57
2 Stars
64
1 Star
114
80%of customers recommend this product.
(
733 out of
920)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
2
Beware! Scuffs Easily!!!!
on April 20, 2024
Posted by: RVsSecret
from North Carolina
I bought this luggage less than a year ago and it immediately scuffed with my first trip. This is only from normal wear and tear traveling. I’m super disappointed because I had another set of samsonite that lasted me probably about 8 years but that style was discontinued but just assumed that all their products are great and was sorely mistaken by this line.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Meh- not very solid
on April 19, 2024
Posted by: Bintajen
from Los Angeles
Each time we’ve used our bags something fails. The zipper failed the first time, the second time a plastic piece ( I think the built in tag)came loose and we were unable to reattach. Seem to get very scratched up so, our new luggage looks worn, right out the gate. (No pun intended) . We have 3 of these but next go round we will likely look elsewhere since there doesn’t seem to be a good warranty for these kinds of defects.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Interior dimensions are FALSE
on March 26, 2024
Posted by: Greg 2
from Virginia, USA
I am extremely disappointed to discover that the provided interior dimensions are FALSE. I purchased this specifically to transport a computer case that 20" long and 21.5" tall. The interior length of this luggage is AT MOST 19". However, it has lots of inward-pointing protrusions that cause the usable length for fitting a solid rectangular object to be at most 18". The corners are also cut diagonally, so the depending the thickness of a rectangular prism object you want to fit, the usable length might be up to 4" less than that. This luggage is useless for the purpose that I purchased it for,
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 29, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
3
Not compliant with 90% of airline carry on guideli
on February 24, 2024
Posted by: Mcqueenbee73
from Florida
Beware!! I bought 4 of the carry on 21" since my airline carry on was 22" However with the wheels these are 23" . Great luggage but not for airline travel.
Response from samsonite.comBy Samsonite US Care Team, February 26, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
3
Not A CARRY ON
on February 12, 2024
Posted by: loubova
from new york city
this bag BARELY meets the carry on size requirements for many airlines and doesn't meet them at all for some.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 14, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
Pretty cheaply made not durable
on January 29, 2024
Posted by: Slane98
from Parker, CO
Within 1.5 years it is already falling apart. Zipper has broken off, inside has torn. pretty cheap.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 30, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Great size, poor quality
on January 18, 2024
Posted by: nyc123
from NYC
This was exactly the size I was looking for but unfortunately, the zippers broke in two separate instances. Customer service was great and helpful (and issued refunds/replacements twice) but wish this suitcase worked out.
Response from samsonite.comBy Samsonite US Care Team, January 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not Really A Carry-On
on January 14, 2024
Posted by: Jazzman
from Evanston IL
This bag was highly-rated on multiple review sites, so I purchased it for an upcoming trip. When I received the luggage I was impressed by the quality of the product. When I checked the airline website to make sure it would meet their Carry-On dimensions it wouldn't qualify. I recently checked the Samsonite Chart and only 3 out of 31 airlines consider it a Carry-On Luggage.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 16, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com