Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,370 Reviews)
Rating breakdown 1,370 reviews
5 Stars
997
4 Stars
138
3 Stars
57
2 Stars
64
1 Star
114
80%of customers recommend this product.
(
733 out of
920)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
4
INSTRUCTIONS WOULD HAD BEEN NICE
on June 29, 2024
Posted by: Nurse731
Pretty but had NO instructions on how to set /unlock!!..had to Google it, but for the price I paid I shouldn't have had to....another fellow cruiser that ordered one also did not have instructions
Written by a customer while visiting samsonite.com
Customer Rating
1
Low Quality product - refrain buying it.
on June 18, 2024
Posted by: Parkar
from Texas
I have been using Samsonite since my childhood days and regret to inform you that quality on Samsonite products have gone so bad that it just doesn’t make sense to pay higher price and get low grade product. We bought large & medium Freeform spinner set that on our first trip got scratched all over like a 5 year old product. These are not small but big scratches all around these bags. To be reasonable I would accept some scratches over time and many uses to justify it, however just using it once and dealing with ugly looking product after paying good money is not acceptable. Yes, checked in luggage doesn’t get handled well compared to carryons but that is the reason we buy Samsonite luggage. If they are prone to scratches so easily then I think this should be mentioned on the product information booklet, so one can avoid buying those. I think there might be better products from other companies that we will consider over Samsonite. Thank you Samsonite for losing our trust in your brand. Really disappointed. PS: still under 1 year warranty
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 21, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Worth the extra cost
on May 24, 2024
Posted by: Drini2
from FL
We have taken this luggage on a two year multi country trek and it has held up beautifully. The outside gets scuffed an, but still looks good. It has protected our contents and are easy to maneuver. It has been from Africa to Europe and the US and everywhere in between.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Business Traveler 2024
from Washington, DC
Verified Purchase:Yes
Great for traveling. Highly recommend for the business traveler.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Quality & Durability Questionable!!!
on May 15, 2024
Posted by: JDaniell
from New York City
I received the Freeform Carry-On Spinner as a birthday gift. When I opened the box I was elated because of the brand Samsonite one of the most well-known travel brands in the world! My thoughts were: it is a quality product and will be durable. Plus, I loved the color, the style, and the ease of motion. However, I was extremely wrong. I recently had an opportunity to use my brand new suitcase for the first time on a trip to Puerto Rico. To my dismay and utter dissatisfaction my brand new suitcase now looks like it has been through the wringer. It looks dirty, used, and abused after one single use. I can only imaged how it will look after a few more uses while vacationing. Honestly, I am a little embarrassed to travel with it now. I do not recommend for anyone to purchase this suitcase due to low quality and durability. I recommend for individuals looking to purchase new luggage to look into other luggage companies for more durable and quality luggage!!! The proof is in the photos below.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 17, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great suitcase!
on May 6, 2024
Posted by: Awin34
from Houston, Tx
I replaced a 20 year old Samsonite with this new bag for a week in New York City so I wasn't sure what to expect. I am happy to report I love this large Spinner! It's bigger than I expected but was very ease to move around airports, Ubers and to pull off airport carousels. I had plenty of room to pack every thing I need and a few things I didn't. You should definitely but this wonderful tool.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Is it carry on or not
on May 5, 2024
Posted by: Seky
from Va
Why does it say carry-on while it’s 23 -inch which exceeds carry on restrictions from all airline companies?
Written by a customer while visiting samsonite.com
Customer Rating
1
Unsatisfied with Quality- damaged on First Use
on April 22, 2024
Posted by: Erickson215
from San Jose, CA
Very unsatisfied on this purchase. On the First use the TSA lock hook broke.
We have previously retired our old Samsonite and purchased three of the Freeform design. One broke on us on the first use. Our previous Samsonite lasted 10 years with just normal scruffs all around which is normal but never had issues on the zipper lock. Perhaps it’s how the lock hook is designed on the TSA lock.
Not very happy about this considering it’s only the first use!
Not very happy about this considering it’s only the first use!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 25, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com