Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,340 Reviews)
Rating breakdown 1,340 reviews
5 Stars
985
4 Stars
137
3 Stars
55
2 Stars
60
1 Star
103
81%of customers recommend this product.
(
723 out of
895)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
2
Please market this as check-in luggage
on November 21, 2025
Posted by: D
I bought this a month ago to replace an older and very reliable samsonite model. I have found out it only meets the carry-on size limits for one domestic carrier. I now have to check this luggage in if I want to bring it home.
Written by a customer while visiting samsonite.com
Customer Rating
2
Confused size description online
on November 23, 2025
Posted by: Lilian
[This review was collected as part of a promotion.] This was my first time purchasing this item online, and the size description was very confusing. The listing said the suitcase was 27.5 inches, but the actual product is a 24-inch medium. The height includes the wheels, which makes it look larger on paper, but it is still classified as a 24-inch bag.
Because of this unclear description, I ended up ordering the wrong size. When I tried to return it, I found out that there would be additional fees, which was disappointing since the mistake was caused by the misleading information on the website.
Overall, the product itself is nice, but I really hope the company can update the size details to avoid confusion for future customers.
Written by a customer while visiting samsonite.com
Posted by: Frijoles
from Carthage, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great weekend luggage. Needed smaller check in for short trips.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: RWL
from Napa, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for a weeklong trip. Sturdy, light, easy maneuvering through airports. The perfect luggage piece
Written by a customer while visiting samsonite.com