Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,340 Reviews)
Rating breakdown 1,340 reviews
5 Stars
985
4 Stars
137
3 Stars
55
2 Stars
60
1 Star
103
81%of customers recommend this product.
(
723 out of
895)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Deb
Verified Purchase:Yes
[This review was collected as part of a promotion.] I excited to take my new luggage on a trip for the first time. Love everything about it so far!
Written by a customer while visiting samsonite.com
Posted by: A Stern
from NY NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this suitcase! Light, stylish, great wheels -my daughter has already tried to steal it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Traveller
from Nashville TN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for shorter trip. Wheels are excellent recommend the 3 Freeform suitcases.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Disappointed in exterior durability
on October 3, 2025
Posted by: Meredith
I like the luggage, but I expected the exterior to hold up better. After only one use traveling via airplane there are numerous scuffs and abrasions. I was hoping it would like nice for a longer period of time. I find this unfortunate.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Brandon
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I found the Samsonite Freeform Medium super easy to roll and loved how organized the inside is. However, the outer shell does scratch easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Matthew
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only had it a week but we like it, rolls easy, Handle is easy to use.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Generally Pleased
on November 5, 2025
Posted by: syamka82
from Santa Clara, CA
Gender:Female
[This review was collected as part of a promotion.] I am generally pleased with the overall design and functionality of this suitcase, particularly its lightness and the ease of mobility provided by the spinner wheels.
However, I have a few concerns regarding the quality and design of specific components:
Interior Protective Cover: The interior protective divider cover billows out, making it difficult to flatten against the sides when packing. While this is a minor issue, it creates an inconvenience that I have not experienced with my previous Samsonite models.
Integrated Lock and Zipper Mechanism: I have reservations about the durability of the integrated lock system. The zipper pulls appear to remain partially exposed when inserted into the lock, rather than sitting flush. They seem to be held only at the very edge of the mechanism. Given the rough handling luggage often receives during air travel, I am concerned this design presents a potential point of failure that could lead to breakage, an issue absent in my older Samsonite suitcases.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: PM
from NC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light, solid, perfect for a week trip. This arrives on time, dimensions were as advertised
I would recommend this to a friend!
Written by a customer while visiting samsonite.com