Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,332 Reviews)
Rating breakdown 1,332 reviews
5 Stars
979
4 Stars
136
3 Stars
55
2 Stars
58
1 Star
104
81%of customers recommend this product.
(
717 out of
890)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Traveller
from Nashville TN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for shorter trip. Wheels are excellent recommend the 3 Freeform suitcases.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
great carry on
on September 27, 2025
Posted by: Megan
Gender:Female
[This review was collected as part of a promotion.] I really like this luggage. It is made well and the color choices are beautiful. I’ve used it 3 times to travel and it’s holding up very well. I like that if you want to pack a little more you can unzip the luggage to expand it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Disappointed in exterior durability
on October 3, 2025
Posted by: Meredith
I like the luggage, but I expected the exterior to hold up better. After only one use traveling via airplane there are numerous scuffs and abrasions. I was hoping it would like nice for a longer period of time. I find this unfortunate.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
light weight, broken in 1st trip
on October 4, 2025
Posted by: jin
from Chicago, IL
Gender:Female
I bought this carryon in black color. It is light weight, but the folding stipe broken in my 1st trip. very disappointed. It supposes to have 10-year warranty, but I already thru away the tag came with, don't know what to do.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 6, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com