Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,332 Reviews)
Rating breakdown 1,332 reviews
5 Stars
979
4 Stars
136
3 Stars
55
2 Stars
58
1 Star
104
81%of customers recommend this product.
(
717 out of
890)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: Saisai
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is very sturdy, and works great. It just gets scratched easily.
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Jacob R
from Houston, Tx
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This bag looks great, rolls to perfection, all accessories open close and operate smoothly. Don’t settle for look a-likes.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Rony jayadi
from Sioux falls, SD
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] With such a good price, i am really satisfied with the quality of samsonite
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Slightly too big for most airlines
on August 22, 2025
Posted by: Lillyw
Gender:Female
Nice suitcase, but slightly too big for almost every airline. You may be forced to check it at the gate for a small fortune if they are strict.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 22, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: S.L.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I own both the Medium and Large Freeform Spinner and I won’t ever use another brand of luggage. So Satisfied.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Deb
Verified Purchase:Yes
[This review was collected as part of a promotion.] I excited to take my new luggage on a trip for the first time. Love everything about it so far!
Written by a customer while visiting samsonite.com
Posted by: A Stern
from NY NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this suitcase! Light, stylish, great wheels -my daughter has already tried to steal it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com