Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,370 Reviews)
Rating breakdown 1,370 reviews
5 Stars
997
4 Stars
138
3 Stars
57
2 Stars
64
1 Star
114
80%of customers recommend this product.
(
733 out of
920)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Customer Rating
1
Poor quality handle and plastic.
on August 21, 2024
Posted by: LMD62
from New Smyrna Beach Florida
I bought this June 2024 to use first time for cruise to Alaska for sea/land tour. The handle was absolutely horrible. It would not come up unless I would open the suitcase and hit the inside to release whatever was inside making it stick. I did not have the suitcase full at all, I didn't even use the extender zipper the entire trip. The outside is so scuffed up it looks like it has been used for at least 5 years on multiple trips. I am a loyal Samsonite customer and do not recommend this suitcase at all. I was even afraid the wheels might break off, thankfully they are still in tact.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Volzer
from Ohio
Verified Purchase:Yes
Super lightweight. Easy to roll! The extra pouches in the middle piece are awesome for keeping things organized
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Very disappointed
on August 6, 2024
Posted by: IHunter
I'm very disappointed because asked for this suitcase as a gift and after using 3 times, the handle gets stuck and the outside is very scrapped and scuffed. I previously used a Samsonite for years and I was really excited to use this. Now I feel badly that I asked my family member to buy this for me and I don't want to use it. The outside looks terrible and it's difficult to push the handle up and down.
Response from samsonite.comBy Samsonite US Care Team, August 7, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Pdxtechy
Verified Purchase:Yes
Excellent luggage !!! I love it, very well built and easy to use.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Misleading and Confusing Dimensions in the Specs
on July 28, 2024
Posted by: spence10
I was looking to buy a suitcase as a checked bag. I ended up buying the Freeform Medium Spinner because the specs say the overall (external) dimensions are 27.9in H x 19.6in L x 13.4in W. I thought it should be the size of a large checked bag.
After I got it, the tag says it's a 24" Spinner with size 24in H x 18in L x 11.5in W. It's actually closer to the size of a carry-on. What exactly are external dimensions and internal dimensions in Samsonite's product specs? Normally people would think airlines' limit on size is about external dimensions. Your specs on dimensions are very misleading and confusing.
For flights in the US, Freeform Medium Spinner is too big for a carry-on and too small for a checked bag. Now I'm stuck with this awkward-sized bag 2 days before departure. For those who want to buy Freeform Medium Spinner, avoid buying it. Either buy the large one or the carry-on one.
Response from samsonite.comBy Samsonite US Care Team, July 30, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great luggage
on July 25, 2024
Posted by: KrisCon
I bought this set a few months ago for my daughters HS graduation. She traveled to Europe and this set was put through the ringer. On and off the plane, on and off several buses as they traveled from Spain to France, to Italy. Stayed in several hotels. Came home looking new still.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: cmwb
from Montana
Verified Purchase:Yes
Wow! Bigger than I thought. Pretty sure everything will fit.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mumz
from California
Verified Purchase:Yes
So far so good. Used it for the first time and we had no issues. The luggage survived the flight. No cracks which is a plus. Look forward to many more adventures.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com