Bought two bags. One is defective and customer service had me jump through hoops to return product. Sent them photos and info as requested. To date they have not responded. (Two weeks). Not impressed!
Response from samsonite.comBy samsonitepwr, samsonitepwr, September 14, 2019
Hello Richard, Thank you for contacting us about your order. We are sorry to hear about the issues you've had with your order. I will have one of our customer service representatives reach out to you directly to resolve your issue. Thank you, Samsonite Customer Service Team
This is the best suitcase I have ever owned. Great size and very secure. Very lightweight and easy to roll. I am very satisfied with my purchase. #sweepstakes
I would definitely recommend purchasing this luggage bag.
on August 28, 2019
Posted by: Robert
from Undisclosed
Verified Purchase:Yes
I just came back from a trip and the luggage bag worked great. I was able to put away many clothes into the luggage. It was easy to maneuver around with the wheels and it's very strong meaning it handle a beating from the luggage carriers at the airport. I liked it so much that I purchased the larger one (the spinner 28 inch).