Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,370 Reviews)
Rating breakdown 1,370 reviews
5 Stars
997
4 Stars
138
3 Stars
57
2 Stars
64
1 Star
114
80%of customers recommend this product.
(
733 out of
920)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - Black
Posted by: John K
from Buffalo, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Luggage is easy to travel with. Easy to roll and lightweight.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
on March 13, 2025
Posted by: jessc12
from California
The product is solid, however there are very few airlines you can actually take this bag as a carry on due to its slightly larger dimensions. I believe calling this bag a "carry on" is a misnomer. I would not have purchased it had I realized how few airlines actually accept a bag this size as a carry on. But I should have researched that myself in the first place.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
2
Cheap and hard to roll
on March 12, 2025
Posted by: Nyk
I bought the 28 large after looking at all the reviews and comparing suitcases. The suitcase is extremely hard to roll and the handle is flimsy and doesn’t have many adjustment heights. It is awkward and seems a lot cheaper than it looks online. I would not buy again and plan to return my unused 21/28 combo purchase.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
A great travel size
on March 4, 2025
Posted by: ansafae
from Texas
[This review was collected as part of a promotion.] We have not yet had a chance to travel with a suitcase, but upon first inspection it looks like it will be a good size for a short trip. Hopefully it stands up longer-term. I will update my review after a few uses.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Great wheels
on February 26, 2025
Posted by: Ona16
from NYC
Gender:Female
I purchased this set September of 2024. It’s been on 6 trips since then. Very study and easy to maneuver. My only gripe is it scratches easily. The front of my luggage had deep scratches after one trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Big Fish
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great bag, very durable and strong. We have 2 complete sets
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Travel Bound
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my first Samsonite piece of luggage. I love this spinner. It turns on a dime! Light weight too!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Durable luggage and reliable travel gear are great
on February 11, 2025
Posted by: Akrau1
from New York,NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sturdy minimal scratches can often be overlooked, yet they tell a story of resilience and everyday use. Each mark serves as a reminder of the object's journey, from its creation to its current state. While some may seek perfection, others appreciate the character that these imperfections bring. In a world obsessed with flawlessness, embracing these subtle signs of wear can foster a deeper connection to our belongings.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com