Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Average customer rating
4.7
(1,531 Reviews)
Rating breakdown 1,531 reviews
5 Stars
1,291
4 Stars
124
3 Stars
33
2 Stars
29
1 Star
54
91%of customers recommend this product.
(
1,061 out of
1,161)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Posted by: Kim P.
from Iowa City, Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our new luggage! It’s very light weight and plenty of room for our clothes. Very satisfied!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kim P.
from Iowa City, Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great luggage! Very light weight. Perfect size for carry on.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: NicB
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best rated and now I know why! It’s lightweight holds so much and look great!
Written by a customer while visiting samsonite.com
Posted by: Kelakared
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have not had a chance to use yet but it looks nice and is pretty roomy.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Upshaman
from AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Spinner was a dream to use as it rolled where I wanted it to go. It also had enough space for 4 days of travel.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Chrissy10
from Astoria, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Both pieces are durable, roll really well and hold a lot for their sizes!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: EricBeloso
from Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is the perfect size . Roll easy on carpet as well
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, September 20, 2024
Thank you for taking the time to leave your review. We are happy to hear you liked the product! The low star rating does not match the information given, so we will connect with you in case there's anything else we should know about your experience.
Written by a customer while visiting samsonite.com
Customer Rating
3
Nice size, but not confident it will last.
on September 19, 2024
Posted by: AKden
from Denver, Colorado
Verified Purchase:Yes
We took our first (domestic) flight using this large spinner bag and it had it's plusses and minuses. I like the lightweight nature and nice glide of the wheels when on smooth surfaces, such as the airport. There was ample room for one person's articles for a week-long trip. The expander option was nice and allowed for a few extra shirts and trousers. As mentioned previously, it glides nice on smooth surfaces, but once you take it outside on the sidewalk it does not navigate bumps easily. Additionally, the pop-up plastic handle twists and bends as you push the bag, and I was very worried the handle was going to snap off. This is the main reason I am giving this bag a 3/5 star rating. I cannot see this lasting more than a few trips, and I am not confident taking this to Europe and navigating short bouts on old city sidewalks and streets. I would prefer to sacrifice a little weight savings and have a metal handle opposed to this plastic one. Ultimately, would recommend this product? No.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 20, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com