Customer reviews from samsonite.com
Samsonite - Freeform 23" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,171 Reviews)
Rating breakdown 1,171 reviews
5 Stars
967
4 Stars
102
3 Stars
30
2 Stars
24
1 Star
48
90%of customers recommend this product.
(
790 out of
875)
Customer Reviews for Samsonite - Freeform 23" Expandable Spinner Suitcase - White
Posted by: Sam t
from Los Angeles
Verified Purchase:Yes
Cheap material in & Out I would not recommend this
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
Is it carry on or not
on May 5, 2024
Posted by: Seky
from Va
Why does it say carry-on while it’s 23 -inch which exceeds carry on restrictions from all airline companies?
Written by a customer while visiting samsonite.com
Customer Rating
1
Very disappointed
on August 6, 2024
Posted by: IHunter
I'm very disappointed because asked for this suitcase as a gift and after using 3 times, the handle gets stuck and the outside is very scrapped and scuffed. I previously used a Samsonite for years and I was really excited to use this. Now I feel badly that I asked my family member to buy this for me and I don't want to use it. The outside looks terrible and it's difficult to push the handle up and down.
Response from samsonite.comBy Samsonite US Care Team, August 7, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: AmyH
from California
Verified Purchase:Yes
I have only used my new carry on for one trip since my purchase. So far so good! Traveling again soon and hoping for nothing but the best from my new luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
6 years and going strong
on February 5, 2023
Posted by: Fati
from NE
I bought this carry on almost six years ago when it first launched. I have traveled a ton with it since and it has held up really well. Spacious, lightweight, easy to maneuver, and durable. Yes, it does get scuff marks with use, but I don't mind them. They're not too noticeable and honestly just a sign that my luggage is well traveled and well loved. Highly recommend this piece!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: SBCK
from Bethesda, MD
Verified Purchase:Yes
Beautiful carry-on, spacious inside but handles are flimsy and stitches around the zipper look like they are about to come off. Only used it twice.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Megan F
from Cincinnati
Verified Purchase:Yes
Lightweight, sturdy, high capacity. I was afraid it would be flimsy or not fit in the overhead compartment. I was receiving conflicting dimension information and I can confirm it fit easily in Delta domestic flight overhead compartments. It feels durable and easy to maneuver. I loved taking it through the airport!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Not compliant with 90% of airline carry on guideli
on February 24, 2024
Posted by: Mcqueenbee73
from Florida
Beware!! I bought 4 of the carry on 21" since my airline carry on was 22" However with the wheels these are 23" . Great luggage but not for airline travel.
Response from samsonite.comBy Samsonite US Care Team, February 26, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com