Customer reviews from samsonite.com
Samsonite - Freeform 23" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,178 Reviews)
Rating breakdown 1,178 reviews
5 Stars
973
4 Stars
103
3 Stars
30
2 Stars
24
1 Star
48
90%of customers recommend this product.
(
796 out of
881)
Customer Reviews for Samsonite - Freeform 23" Expandable Spinner Suitcase - White
Posted by: Yvonne Mtn
Verified Purchase:Yes
Great wheels and expansion are awesome! I also appreciate the nooks they built-in on the bottom to grab your luggage. I would have liked more zipper pockets but still works great.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Andras
from Stratford, Connecticut
Verified Purchase:Yes
Light, easy to maneuver around,great gliding wheels, attractive looking. Perfect size.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anindita
Verified Purchase:Yes
So light wait yet well built paired with good looks .
Written by a customer while visiting samsonite.com
Posted by: Travels well with others
Verified Purchase:Yes
Really like the suitcase. Rolls easy, roomy for a carry on, love the white but won’t stay that way flying good quality for the price
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
on March 13, 2025
Posted by: jessc12
from California
The product is solid, however there are very few airlines you can actually take this bag as a carry on due to its slightly larger dimensions. I believe calling this bag a "carry on" is a misnomer. I would not have purchased it had I realized how few airlines actually accept a bag this size as a carry on. But I should have researched that myself in the first place.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
1
So beat up after one trip, extremely disappointed!
on September 28, 2023
Posted by: SamD14
from San Diego
We had our previous luggage for 10+ years, we decided it was time to upgrade and thought Samsonite was a reputable brand. After the first flight, they were scratched and scuffed, they look terrible. After I 2nd flight home, the top corner was dented and and I’m so sure they would survive many more trips. Extremely disappointed in the quality of the product!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 29, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Terrible quality and worst customer service ever.
on April 14, 2018
Posted by: Kats
from California
Verified Purchase:Yes
Scratches easily. After the first use it looks old and beat up.
Pros: Lightweight
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Very happy! Can't wait to use!
on September 13, 2017
Posted by: Kale
from Boston, MA
Decided it was finally time to invest in quality luggage as I will now be traveling quite a bit more for work. I fly occasionally (4-6 times/year), and I refuse to pay to check my bag! With this hard shell carry-on, I will be able to easily bring everything I need with the confidence that it will fit in the overhead. Previously, I carried a duffel, the spinner allows me to easily maneuver around the airport! Also, it looks gorgeous (just as pictured) I got the green because I was afraid white would scuff, but both are great! Oh and the lock...you have the slide the TSA part to unlock (comes preset to 000). There are directions inside once you get it open. Cheers!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com