Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Average customer rating
4.7
(1,443 Reviews)
Rating breakdown 1,443 reviews
5 Stars
1,215
4 Stars
116
3 Stars
33
2 Stars
29
1 Star
50
91%of customers recommend this product.
(
990 out of
1,085)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Posted by: David
from Rhode Island
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great hard shell case! Fit's a big payload and when full only weighed 30 lbs perfect for a long airline trip!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: John
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice carry on. Sturdy wheels. Enjoy it being expandable.
Written by a customer while visiting samsonite.com
Posted by: Bill M.
from Ardmore, Oklahoma
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great luggage for long trips. The suitcase is lightweight and durable for the avid traveler.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: JArrigo
from Pennsylvania
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently used this for a trip to Africa which included at least 8 different flights. I think it is a sturdy piece of luggage. i was a bit disappointed in how easily it got scratched and marked up. I've never had hard shell luggage before so maybe this is normal and in all fairness there were many different airlines handling the luggage. But i was surprised how bad it looked after just 3 of the different flights.
Written by a customer while visiting samsonite.com
Posted by: Thalia W
from Rochester, NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We just used this suitcase on our trip to Jamaica and I was skeptical at first, thinking that it will be broken going there or when we get back. It survived and we are so happy!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Atlanta
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Second time purchasing this suitcase in a year. My other ones handled 60 days in Bhutan easily and over 14 flights total.i need another large one so I can back for another purchase here. Recommend I have the 2 pc set in black and now in purple.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Michele
from South Carolina
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Rolls very easily. Perfect size for longer trips in addition to my carry on
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com