Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,443 Reviews)
Rating breakdown 2,443 reviews
5 Stars
1,953
4 Stars
220
3 Stars
69
2 Stars
71
1 Star
130
87%of customers recommend this product.
(
1,562 out of
1,797)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: RN1618
from MA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have the whole set now, love these Freeforms they truly are the best. They are strong, durable and easy to maneuver
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Los Angeles, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best medium spinners and they are a really great size!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lupe Lepore
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sturdy and lots of room inside Rolls really nicely
Written by a customer while visiting samsonite.com
Posted by: Bill M.
from Ardmore, OK
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new carry-on! It's the best for my business trips and easily fits in the overhead bins. Plus, the spinner is so easy to roll through the terminal!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Disappointing!
on April 17, 2025
Posted by: False advertising
Gender:Male
Just bought 2 Freeform Large Spinners that are advertised with "Overall Dimensions: 31.1 in. x 20.9 in. x 13.8 in." All of these 3 dimensions do not much actual measurements regardless of how you extend the retractable handles. Actual dimensions as measured in the attached photos are: 29-7/8" x 20" x 12". Very disappointed. I needed the 31" height to fit a 28-inch exercise roller that I must have during my travels.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 22, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Kathleen S.
from Northern VA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the feel and ease of use with this new piece of luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: NRob
from Aptos, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Large capacity and solid construction . Lightweight made it easy to transport.
Written by a customer while visiting samsonite.com
Posted by: Super luggage
Verified Purchase:Yes
[This review was collected as part of a promotion.] I needed a new suitcase to take on vacation. After many reviews I decided on the Samonite freeform: It’s roomy using straps to hold clothes in place.It has smaller pockets to keep small items separated. With double wheels it moves lot smoother than my old luggage and is light enough for me to manage! I can’t wait to try it out.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com