Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.5
(2,336 Reviews)
Rating breakdown 2,336 reviews
5 Stars
1,860
4 Stars
211
3 Stars
67
2 Stars
69
1 Star
129
87%of customers recommend this product.
(
1,482 out of
1,710)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Ronald
Verified Purchase:Yes
Awful color, not the color I wanted!!! Wish i could exchange.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, August 8, 2022
Hello, thank you for your review. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won't go out of stock. Please see our Return's Policy here: https://shop.samsonite.com/ReturnsPolicy.html
Written by a customer while visiting samsonite.com
Posted by: Mojito Lady
from New York
Verified Purchase:Yes
Great color and bag,but I don't like the added lock feature. If you forget your combination then you can't open the lock, that's crazy!
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Easy Wear and Tear
on July 5, 2020
Posted by: Nemo
from Madison, WI
Verified Purchase:No
I travel frequently for work and after one trip, my spinner was all scratched up. I tried using magic eraser but that didn't fix the scratches. I'm upset I paid so much money for a suitcase I can't use anymore.
Pros: Easy To Carry, Easy To Identify, Lightweight, Stylish
Cons: Not Sustainable, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Oldschoolcharger
from Farmington, NM
Verified Purchase:Yes
I was looking to purchase a high quality hard case piece of luggage and the Freeform Large Spinner appeared to fit the bill. I purchased as a gift. It arrived well packaged and on time. I needed to shop online, as there are no retail stores close by to physically see one. I am somewhat disappointed in its construction, a plastic/ rubbery feel. Have not yet had a chance to put it to the test by sending it through an airport luggage system, hence the 3 star rating.
Written by a customer while visiting samsonite.com
Posted by: bill
from ocean springs, ms
Verified Purchase:Yes
[This review was collected as part of a promotion.] airplane travel
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Tomasorfila
from New york, NY
Verified Purchase:Yes
Better than what i expected!
Pros: Easy To Access Items, Easy To Carry, High Quality, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Yijun
from Undisclosed
Verified Purchase:Yes
It is the style I loved for a long time. Although there is no much discount on this recently, I cannot wait to buy it and happy having it now.
Written by a customer while visiting samsonite.com
Customer Rating
5
Very nice carry on suitcase that is light weight
on July 17, 2017
Posted by: Troy the business traveler
from Ft Worth, TX
Verified Purchase:Yes
The interior has a very nice feature in the fully separated compartments with plenty of pocket storage for your personal items. I would have preferred to have European latches as opposed to the zipper but at this price point it is a very nice piece of luggage
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com