Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.5
(2,335 Reviews)
Rating breakdown 2,335 reviews
5 Stars
1,859
4 Stars
211
3 Stars
67
2 Stars
69
1 Star
129
87%of customers recommend this product.
(
1,482 out of
1,710)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Philip G
from NY,NY
Verified Purchase:Yes
Item never showed up. Customer service never responded. Very unhappy with Samsonite.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, September 23, 2022
Hello, thank you for letting us know! We are so sorry to hear this. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
2
Not a clean delivery and unclear instructions
on February 1, 2023
Posted by: anncyb
from Germany
Verified Purchase:Yes
Instructions unclear on how to change the code on the luggage and I received the item dirty and a few scuff marks.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
Beautiful, easy to use!
on March 5, 2023
Posted by: Anya
from NY
I gave this set 4 stars because I would suggest to never make luggage in the color white ever again. After using this set for the first time, it makes my luggage look as though I had it for 10 years. Who in the world would buy why suitcases they asked? Me! :( … But… I would buy this set again, but in a different color. So smooth to use and I especially love the expanding feature.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sarah P.
from Florida
Verified Purchase:Yes
It’s lightweight, durable, stylish and fits everything you need. For some airlines it’s technically slightly over the carry-on size but i have never had an issue. I also love the locking mechanism and the smooth handle mechanism.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Bad Material;severely scratched After Single Trip
on May 27, 2026
Posted by: Achla
from CA
Gender:Female
[This review was collected as part of a promotion.] I am strongly disappointed by the quality and durability of a Samsonite suitcase I recently purchased. After just one use, the exterior of the suitcase is severely and fully scratched. The material appears to be of very poor quality, and based on its current condition, it is clear that this luggage will not last more than three or four trips.
The level of cosmetic and structural degradation after a single journey is unacceptable for an expensive brand like Samsonite. I will not buy it again nor recommend it to anyone.
The level of cosmetic and structural degradation after a single journey is unacceptable for an expensive brand like Samsonite. I will not buy it again nor recommend it to anyone.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 29, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: JP
from Asia
Verified Purchase:Yes
Can see wear and scuffs on first use!
Pros: Stylish
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: DeVon
from California - I frequently travel to New York.
Verified Purchase:Yes
Haven’t used it yet. BUT it looks fabulous, sturdy and safe! Can’t wait to use it this holiday for traveling.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lauren G
from Simsbury Connecticut
Verified Purchase:Yes
Disappointed with the quality. Took this carry on luggage on a long weekend trip to New Orleans and the plastic is looking chewed up and is marked from simply rolling it to and from the airport and through security. I bought this for this trip and for an upcoming trip to South Africa and I am worried if it will even last.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com