Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,440 Reviews)
Rating breakdown 2,440 reviews
5 Stars
1,950
4 Stars
220
3 Stars
69
2 Stars
71
1 Star
130
87%of customers recommend this product.
(
1,559 out of
1,794)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Deb
Verified Purchase:Yes
[This review was collected as part of a promotion.] I excited to take my new luggage on a trip for the first time. Love everything about it so far!
Written by a customer while visiting samsonite.com
Posted by: Sally H
Verified Purchase:Yes
Can't wait to use my new checked bag on our upcoming trip. This was the third one that I ordered (not Samsonite on the first two) and it's by far the best!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jagu
from Columbus ohio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sturdy, durable, large enough and nice color. I would recommend it to everyone.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
pull-out telescoping handle is a real problem
on September 8, 2025
Posted by: aron
from san juan, pr
Gender:Male
The suitcase itself looks fine, but the pull-out telescoping handle is a real problem. It doesn’t open or close smoothly at all—you have to shake it around and fight with it just to get it to lock into place. Every time we use it, it feels like a struggle. For something as basic and important as the handle, this is really disappointing and makes travel more frustrating than it should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 10, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Julia G
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Glides like a dream! I would absolutely recommend this suitcase for anyone traveling.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Megan
from St Augustine, FL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very light bag that rolls very well, easy to maneuver in the airport
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: K Colton
from Virginia
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good looking, strong zippers, wheels working great on cobblestones all over Europe. I have only bought Samsonite luggage for the last 40 years because they outlast their 10 yr warranty.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Gabriela
from Tennessee
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lighter than expected, very satisfied with my buy.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com