Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,440 Reviews)
Rating breakdown 2,440 reviews
5 Stars
1,950
4 Stars
220
3 Stars
69
2 Stars
71
1 Star
130
87%of customers recommend this product.
(
1,559 out of
1,794)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Bill P.
from Roseville, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] After bouncing around between various luggage brands I found myself looking at Samsonite again a few years ago. I'm glad I did. They hold up very well. I chose the 21" Spinner this time because I wanted something that is easy to handle on train trips. Larger suitcases just invite more "stuff" and it's a real pain hauling heavy suitcases around. For our trip to Switzerland I am checking the 21" Spinner and taking a 20" Samsonite onboard. Believe me, two lighter suitcases are better than one large one. The 21" Spinner is probably the most attractive suitcase I have ever owned, which almost seems silly given that is very reasonably priced. My wife bought the same Spinner in a different color so that we will always know which is which.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Happy customer
from Tucson AZ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best purchase i’ve made all year definitely worth it’s value
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Disappointed in exterior durability
on October 3, 2025
Posted by: Meredith
I like the luggage, but I expected the exterior to hold up better. After only one use traveling via airplane there are numerous scuffs and abrasions. I was hoping it would like nice for a longer period of time. I find this unfortunate.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Auditor
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this carry on a month ago and I travel weekly. I am happy with the quality and appearance. So far so good.
Written by a customer while visiting samsonite.com
Posted by: S Buck
from Boston, MA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light weight and sturdy with pockets to help keep things organized. Expanding zipper a great bonus.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lucy
from Florida
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great quality perfect size like the color and very organizable for clothing
Written by a customer while visiting samsonite.com
Posted by: Digger63074
from Missouri
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size. Very functional and love the integrated TSA locks! Again. The size is perfect to not likely hit any baggage weight limits.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sarah
from Dallas Texas
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Took this on a 2 week trip to Copenhagen and it was perfect for me. Fit all of my clothes and toiletries and the lock worked great.
Only downside was I had to look up how to use the lock because the instructions were placed inside the *locked* bag. LOL
Only downside was I had to look up how to use the lock because the instructions were placed inside the *locked* bag. LOL
I would recommend this to a friend!
Written by a customer while visiting samsonite.com