Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,200 Reviews)
Rating breakdown 2,200 reviews
5 Stars
1,758
4 Stars
196
3 Stars
64
2 Stars
66
1 Star
116
87%of customers recommend this product.
(
1,383 out of
1,595)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Customer Rating
1
Zipper Broke on first flight
on July 26, 2021
Posted by: hattrck24
from Cincinnati, OH
I bought this earlier this month for a trip to LA. On one trip it received a lot of scratches which doesnt bother me, but the zipper which goes into the lock was bent on its maiden voyage. So on the return flight home I had to use a lock I picked up to keep the luggage securely locked shut. The suitcase itself works great, but a hard plastic instead of metal zipper on the outside of the suitcase is a major flaw.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
Zipper lock broke after first flight. So disappointing.
Written by a customer while visiting samsonite.com
Posted by: RANDY619
from Orange Ca
Verified Purchase:Yes
Large and can hold a lot. Like the TSA approved built in locks
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Alice T
from Rochester NY
Verified Purchase:Yes
Love the color and the quality of this suitcase is amazing!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Disappointed in overall quality for the price
on September 6, 2021
Posted by: Katie Z
Recently purchased the large spinner in baby blue. The bag itself is beautiful, super roomy. The interior is nicely designed. However, for how much I paid for this suitcase, I would’ve expected much higher quality. After only one trip, my bag is completely covered in dents and scratches that I can’t rub out with cleaners. One of the tsa lock teeth also got completely bent on the literal first leg of my first trip using this bag….ridiculous. And the sad part is the flight was short, so the bag likely had minimal handling. For the price seems like very poor quality, I would personally not recommend this bag as I was very disappointed after first use.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Linda M
Verified Purchase:Yes
I am so happy with my carry-on spinner- great quality - roomy and overall a fabulous piece of luggage. Used it already on airplane flight - nice not to have to check bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
Just took my free form sprinter ( large ) on the road. It did a great job of handling my overpacking and extra items added on the way home. The wheels handled the weight perfectly. Thanks Samsonite
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: KayP
Verified Purchase:Yes
it is not a sturdy as I thought it would be for being Samsonite. It did not come with a key for the lock and when I inquired to the company I have have never heard back from them.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com