Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,440 Reviews)
Rating breakdown 2,440 reviews
5 Stars
1,950
4 Stars
220
3 Stars
69
2 Stars
71
1 Star
130
87%of customers recommend this product.
(
1,559 out of
1,794)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Anonymous
from Phoenix Arizona
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best suitcase I love samsonite best brand ever! Never disappointes
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JoanneEC
from New York, NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the spinner series. I own the smaller piece and wanted to add on with the medium. It's great. Highly recommend. The larger piece is excellent for longer trips or over seas travel.
Written by a customer while visiting samsonite.com
Posted by: Ben
from Nashville, TN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far so good. Taken on one trip but definitely seems more sturdy than the EBags we had.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Generally Pleased
on November 5, 2025
Posted by: syamka82
from Santa Clara, CA
Gender:Female
[This review was collected as part of a promotion.] I am generally pleased with the overall design and functionality of this suitcase, particularly its lightness and the ease of mobility provided by the spinner wheels.
However, I have a few concerns regarding the quality and design of specific components:
Interior Protective Cover: The interior protective divider cover billows out, making it difficult to flatten against the sides when packing. While this is a minor issue, it creates an inconvenience that I have not experienced with my previous Samsonite models.
Integrated Lock and Zipper Mechanism: I have reservations about the durability of the integrated lock system. The zipper pulls appear to remain partially exposed when inserted into the lock, rather than sitting flush. They seem to be held only at the very edge of the mechanism. Given the rough handling luggage often receives during air travel, I am concerned this design presents a potential point of failure that could lead to breakage, an issue absent in my older Samsonite suitcases.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jackie R
from Connecticut
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sturdy easy to wheel with locking handle. Stands out on the luggage carousel (amethyst)
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Cici
from Washington
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Extremely lite weight. Rolls easily on varied surfaces. I have not traveled through baggage claim at airport yet, so I cannot report durability.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jvautour
from Nj
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The mobility is fantastic and the design allows me to put a little extra in the suitcase
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: gem
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've only made one journey so far, but so far, so good! Iwent to the UK and back, and despite my suitcase receiving a few dings and scratches from the baggage handlers, none of the goodies I brought home were damaged. (delicate marzipan and chocolates) Success!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com