Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,440 Reviews)
Rating breakdown 2,440 reviews
5 Stars
1,950
4 Stars
220
3 Stars
69
2 Stars
71
1 Star
130
87%of customers recommend this product.
(
1,559 out of
1,794)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Billy
from Norristown, PA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Product is well made and after a number of trip the case continue to hold up very well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great luggage and well-priced (when on sale)!
on January 26, 2026
Posted by: Robert Traveller
from Jersey shore
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have now bought (2) large spinners and (2) carry-on spinners. They have held up very well, and I have now travelled around the world with them. They're very light to tote around (even when full) and well-designed. Highly recommended...
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Alexandra OM
from VA
Gender:Female
Verified Purchase:Yes
The product looks good, feels good and works good. Epic
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Susy
from Boston
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best purchase in a while. This suitcase is so spacious that my husband and I shared it in our last trip. Love it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Colorful Sturdy bag with spinner wheels and handle
on January 23, 2026
Posted by: CSMAZ
from Scottsdale, AZ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Solid construction you’ll love the zipper insert for the bag
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality
on January 23, 2026
Posted by: mnmnhi
from Garden Grove, CA
Gender:Female
[This review was collected as part of a promotion.] Luggage zipper popped open during first use on recent trip and shell scratches easily.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 24, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Island girl
from Key West
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This item was a Christmas gift for my mother's caregiver who has never had nice luggage. She had tears in her eyes when she opened it. She is still thanking us.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Looks Awful After Just One Use
on January 12, 2026
Posted by: mjw215
from New York
Very upset with this product. I was excited to buy this as a present for my son, who is a frequent traveler, and upon his very first trip the bag came back so scratched and scuffed--far beyond any typical wear and tear. The whole bag is a total eyesore. I believe the quality is way poorer than I was led to believe. He was so upset and doesn't want to use the luggage now, and I am extremely disappointed in Samsonite and this product.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com