Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.5
(2,333 Reviews)
Rating breakdown 2,333 reviews
5 Stars
1,858
4 Stars
211
3 Stars
67
2 Stars
68
1 Star
129
87%of customers recommend this product.
(
1,481 out of
1,709)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Customer Rating
2
Functional but easily scratched/scuffed/shredded!!
on April 27, 2026
Posted by: LB
[This review was collected as part of a promotion.] I needed a new large suitcase and settled on the large freeform spinner in white & gray. The functionality and packing space were exactly what I needed. It rolls nicely and it looks really nice, when it's new. What I wasn't expecting was how horrible of a condition it would be in after just 1 flight, especially when it's marketed to be SUPER resilient and resistant to damage. There are dozens of deep scuff marks and even a few areas where the case has shredded material hanging off it. I've attached several photos to show you what it looks like after doing my best to clean it up. So sad. The piece was brand new and this is how the outside is after 1 flight from NYC to Paris. I'm so disappointed, and it's actually a little embarrassing because the suitcase is made to stand out with the bright white on light grey, with the bright green accents. Such a pretty suitcase, until you use it. I flew American Airlines and they said they don't cover this because they consider it "normal wear and tear" and "customers assume the risk". I will continue using this suitcase, but only for private excursions where I can keep it hidden. I definitely will not be able to use it for overseas travel or when I need to look my best if appearances are important like a business venture or another stylish trip to Europe.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 30, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Nancy Como
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Th suitcase is light but can hold serval days of clothes
Written by a customer while visiting samsonite.com
Posted by: RubyRuth
from Raleigh NC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought and 3 piece set for my Grand. She was so proud on her senior trip. Easy to handle and sturdy.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Deb T
from Tarrytown NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this luggage! I use it for work travel and I can easily pack a week of work and off-work clothes/shoes. So easy to handle. When I needed to travel for multiple weeks in multiple climates, I bought my 2nd one. The purple color is a beautiful purple and usually the only purple coming down the luggage pickup.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Susan S
from St Louis
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great size and love the TSA lock. Holds a week or more travel needs and is lightweight with great rollers.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sean
from Honolulu, HI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This suitcases is a very good hardcase suitcase. The spinners are very well made.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Emily
from Colorado
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lots of space inside and suitcase moves with ease through the airport. Love the purple color too and case is very stylish. Purchased after my older and less sturdy case was ruined at the airport.
This case seems much more sturdy and as of yet, not getting any damage from the luggage handlers!
Purchased on line and it came to me quickly and as advertised. I did read reviews and wanted a good straightforward case and this is a good fit. So many out there so expensive!! I believe this is a really good value.
This case seems much more sturdy and as of yet, not getting any damage from the luggage handlers!
Purchased on line and it came to me quickly and as advertised. I did read reviews and wanted a good straightforward case and this is a good fit. So many out there so expensive!! I believe this is a really good value.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Amy
from Cleveland, Ohio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I took a two week trip and the medium spinner held a lot of items. I wish it was a tad larger because I packed a lot of clothing and other items for a cruise. And needed room for souvenirs. I think the bag will be adequate for the average person. I packed 40 pounds of items. Unfortunately the airline scratched the front of the suitcase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com