Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.5
(2,333 Reviews)
Rating breakdown 2,333 reviews
5 Stars
1,858
4 Stars
211
3 Stars
67
2 Stars
68
1 Star
129
87%of customers recommend this product.
(
1,481 out of
1,709)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Sadie's Mom
from Columbus, OH
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have purchased the extra large size piece and the larger carryon size. My tour company this year had very strict luggage requirements so I bought the medium size piece. They are simple, straight-forward and highly functional. I'm very satisfied.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: G.A
from NYC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Spacious and sturdy. Happy with this purchase. One small complaint or suggestion is that inside you are able to zip one aide completely while the other one only has straps. Another zippered cover would help on that side
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Lightweight
on March 23, 2026
Posted by: Oli305
from California
[This review was collected as part of a promotion.] Bought it during sale and used it twice already, I’m very happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from New Mexico
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best spinner! Glides with ease due to the smooth wheel turning.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Packs well. Light weight. Great price point. Stands up well to higher priced alternatives.
Written by a customer while visiting samsonite.com
Customer Rating
4
Good suitcase
on March 28, 2026
Posted by: Meli6
from Newark New jersey
[This review was collected as part of a promotion.] So far so good. The only issue is that the suitcase scratches very easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
light weight but it scratches easily
on April 10, 2026
Posted by: Ana91
Gender:Female
I purchase the freeform 2 in navy and the large luggage while on my first trip lost a corner guard. i have yet received any contact on where to send it to get it fixed.
Response from samsonite.comBy Samsonite US Care Team, April 14, 2026
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
3
Good with a caveat.
on April 24, 2026
Posted by: db17
from Atlanta
Gender:Male
[This review was collected as part of a promotion.] Used it for two trips so far. It packs easily, and moves smoothly. My biggest complaint, though, is that it’s difficult to open and put on a luggage rack. It wants to slip off a standard luggage rack, and since contents are shared with two sides, one side always has to be lifted up. I suppose this is standard for a hard-side case, but it’s not easy to deal with.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, April 25, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com