Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.5
(2,210 Reviews)
Rating breakdown 2,210 reviews
5 Stars
1,762
4 Stars
196
3 Stars
65
2 Stars
66
1 Star
121
86%of customers recommend this product.
(
1,386 out of
1,604)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Customer Rating
3
Not great
on December 26, 2025
Posted by: jen521
from Ohio
Gender:Female
I bought this in 2023 and have used it 3-4 times...its already really scratched up.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Island girl
from Key West
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This item was a Christmas gift for my mother's caregiver who has never had nice luggage. She had tears in her eyes when she opened it. She is still thanking us.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com