Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.5
(2,240 Reviews)
Rating breakdown 2,240 reviews
5 Stars
1,786
4 Stars
199
3 Stars
65
2 Stars
66
1 Star
124
86%of customers recommend this product.
(
1,409 out of
1,630)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Glorious
from Colorado
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this suitcase! I have the carry on size too. These are hands down the lightest and nicest suitcases and for a great price too!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Karen W.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best spinner I’ve owned. Great packing capacity and it rolls smoothly over a variety of surfaces.
Written by a customer while visiting samsonite.com
Posted by: Shirleen
Verified Purchase:Yes
[This review was collected as part of a promotion.] These are beautiful suitcases and they roll easily. I'm so glad that I choose these.
Written by a customer while visiting samsonite.com
Posted by: Chris
from TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light weight, yet sturdy and moves easily. Worked very well on first trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Alex
from New York
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like all the freeform luggage, I've been a customer of the larger sizes and this one has been great as well
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: PM
from NC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light, solid, perfect for a week trip. This arrives on time, dimensions were as advertised
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Please market this as check-in luggage
on November 21, 2025
Posted by: D
I bought this a month ago to replace an older and very reliable samsonite model. I have found out it only meets the carry-on size limits for one domestic carrier. I now have to check this luggage in if I want to bring it home.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Luna
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent suitcase! The second time purchasing it, my partner had one before, and it works very well on different kinds of grounds while traveling. So I decided to get one as well during the black friday sales. Like the color very much as well.
Written by a customer while visiting samsonite.com