Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.5
(2,210 Reviews)
Rating breakdown 2,210 reviews
5 Stars
1,762
4 Stars
196
3 Stars
65
2 Stars
66
1 Star
121
86%of customers recommend this product.
(
1,386 out of
1,604)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Alex
from New York
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like all the freeform luggage, I've been a customer of the larger sizes and this one has been great as well
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: PM
from NC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light, solid, perfect for a week trip. This arrives on time, dimensions were as advertised
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Please market this as check-in luggage
on November 21, 2025
Posted by: D
I bought this a month ago to replace an older and very reliable samsonite model. I have found out it only meets the carry-on size limits for one domestic carrier. I now have to check this luggage in if I want to bring it home.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Customer Rating
2
Confused size description online
on November 23, 2025
Posted by: Lilian
[This review was collected as part of a promotion.] This was my first time purchasing this item online, and the size description was very confusing. The listing said the suitcase was 27.5 inches, but the actual product is a 24-inch medium. The height includes the wheels, which makes it look larger on paper, but it is still classified as a 24-inch bag.
Because of this unclear description, I ended up ordering the wrong size. When I tried to return it, I found out that there would be additional fees, which was disappointing since the mistake was caused by the misleading information on the website.
Overall, the product itself is nice, but I really hope the company can update the size details to avoid confusion for future customers.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Luna
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent suitcase! The second time purchasing it, my partner had one before, and it works very well on different kinds of grounds while traveling. So I decided to get one as well during the black friday sales. Like the color very much as well.
Written by a customer while visiting samsonite.com
Posted by: Frijoles
from Carthage, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great weekend luggage. Needed smaller check in for short trips.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Line
from troy ny
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good quality , we always buy this brand suitcase. Better than others.
Written by a customer while visiting samsonite.com
Posted by: Kayc
from Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great luggage! Plenty of room and very durable!!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com