Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,197 Reviews)
Rating breakdown 2,197 reviews
5 Stars
1,755
4 Stars
196
3 Stars
64
2 Stars
66
1 Star
116
87%of customers recommend this product.
(
1,380 out of
1,592)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Shirleen
Verified Purchase:Yes
[This review was collected as part of a promotion.] These are beautiful suitcases and they roll easily. I'm so glad that I choose these.
Written by a customer while visiting samsonite.com
Posted by: Chris
from TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light weight, yet sturdy and moves easily. Worked very well on first trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Alex
from New York
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like all the freeform luggage, I've been a customer of the larger sizes and this one has been great as well
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: PM
from NC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light, solid, perfect for a week trip. This arrives on time, dimensions were as advertised
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Please market this as check-in luggage
on November 21, 2025
Posted by: D
I bought this a month ago to replace an older and very reliable samsonite model. I have found out it only meets the carry-on size limits for one domestic carrier. I now have to check this luggage in if I want to bring it home.
Written by a customer while visiting samsonite.com
Customer Rating
2
Confused size description online
on November 23, 2025
Posted by: Lilian
[This review was collected as part of a promotion.] This was my first time purchasing this item online, and the size description was very confusing. The listing said the suitcase was 27.5 inches, but the actual product is a 24-inch medium. The height includes the wheels, which makes it look larger on paper, but it is still classified as a 24-inch bag.
Because of this unclear description, I ended up ordering the wrong size. When I tried to return it, I found out that there would be additional fees, which was disappointing since the mistake was caused by the misleading information on the website.
Overall, the product itself is nice, but I really hope the company can update the size details to avoid confusion for future customers.
Written by a customer while visiting samsonite.com
Posted by: Luna
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent suitcase! The second time purchasing it, my partner had one before, and it works very well on different kinds of grounds while traveling. So I decided to get one as well during the black friday sales. Like the color very much as well.
Written by a customer while visiting samsonite.com
Posted by: Frijoles
from Carthage, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great weekend luggage. Needed smaller check in for short trips.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com