Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,197 Reviews)
Rating breakdown 2,197 reviews
5 Stars
1,755
4 Stars
196
3 Stars
64
2 Stars
66
1 Star
116
87%of customers recommend this product.
(
1,380 out of
1,592)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Customer Rating
3
Disappointed in exterior durability
on October 3, 2025
Posted by: Meredith
I like the luggage, but I expected the exterior to hold up better. After only one use traveling via airplane there are numerous scuffs and abrasions. I was hoping it would like nice for a longer period of time. I find this unfortunate.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Happy customer
from Tucson AZ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best purchase i’ve made all year definitely worth it’s value
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Bill P.
from Roseville, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] After bouncing around between various luggage brands I found myself looking at Samsonite again a few years ago. I'm glad I did. They hold up very well. I chose the 21" Spinner this time because I wanted something that is easy to handle on train trips. Larger suitcases just invite more "stuff" and it's a real pain hauling heavy suitcases around. For our trip to Switzerland I am checking the 21" Spinner and taking a 20" Samsonite onboard. Believe me, two lighter suitcases are better than one large one. The 21" Spinner is probably the most attractive suitcase I have ever owned, which almost seems silly given that is very reasonably priced. My wife bought the same Spinner in a different color so that we will always know which is which.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: vtrieu
from Rochester Hills, MI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I loved the spinning wheels and the spacious interior. The shell is very durable. The blue navy color just fits my style and personality. Overall, great buy!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Grace
from Central Florida
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a great purchase. Easy for me to handle and lift. Great features!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Grace
from central Florida
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am pleased with this purchase. Very easy to handle and many great features!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Patricia
from Pittsburgh,PA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used this carry on for the first time on a trip cross country with one layover. It performed perfectly! So easy to manuever thru airports and easy to hoist into the overhead compartments.Happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Vicki
from Las Vegas, NV
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the suitcase, this is a great size to maneuver. Not to big yet big enough to hold everything needed for a three week trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com