Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.5
(2,242 Reviews)
Rating breakdown 2,242 reviews
5 Stars
1,787
4 Stars
200
3 Stars
65
2 Stars
66
1 Star
124
86%of customers recommend this product.
(
1,411 out of
1,632)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: John Levario
Gender:Male
Verified Purchase:Yes
Your service sucks! Had to call several times, and all were clueless!
Response from samsonite.comBy Samsonite US Care Team, May 26, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Amy E
from NC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The medium Freeform completes my set and is so beautifully designed. I have been a Samsonite customer for a long time. This new piece of luggage will last for many trips!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: stellar
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great style and my son likes the color. The wheels spins smoothly and very easy to move around.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jennifer
from Kansas City, Missouri
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This new luggage has been great so far. Love it and such a great choice.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Zzz
from New Orleans, LA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The luggage is very light, but it has a rigid frame and beautiful design.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Tracy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great piece of luggage to match our existing set. Sturdy and spacious piece of luggage with excellent wheels for easy maneuverability.
Written by a customer while visiting samsonite.com
Posted by: JV
from Dallas, TX
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for a 4 day trip. It is light weight and I love the colors. I would recommend this product to everyone.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Marty
from Houston Tx
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Extremely durable luggage. Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com