Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,200 Reviews)
Rating breakdown 2,200 reviews
5 Stars
1,758
4 Stars
196
3 Stars
64
2 Stars
66
1 Star
116
87%of customers recommend this product.
(
1,383 out of
1,595)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Myra
from Las Vegas, NV
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] LOVE the Freeform spinner! It’s super lightweight and sturdy at the same time! And the wheels turn with ease and swivel around. I have the all white color in 2 medium and 1 carry-on size!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jeff K
from New York, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A solid choice for travel anywhere. Handsome appearance, rugged construction and good value.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Satisfied buyer
Verified Purchase:Yes
[This review was collected as part of a promotion.] It looks really nice and high end, more so than what I was expecting and than the photos I saw before buying it. It has two handles and a nice lock. I have a set of Samsonite luggages before this one, and those are durable. I have not used this new one for travel yet, but I tried it a bit at home, and it works well.
Written by a customer while visiting samsonite.com
Posted by: Jose l
from San Antonio
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It could be an inch bigger but, overall is nice looking.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: ATG
from NYC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great - Reliable - Sturdy - Quality… just a few reasons to purchase Samsonite-ALWAYS!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: John Levario
Gender:Male
Verified Purchase:Yes
Your service sucks! Had to call several times, and all were clueless!
Response from samsonite.comBy Samsonite US Care Team, May 26, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Amy E
from NC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The medium Freeform completes my set and is so beautifully designed. I have been a Samsonite customer for a long time. This new piece of luggage will last for many trips!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: stellar
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great style and my son likes the color. The wheels spins smoothly and very easy to move around.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com