Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,440 Reviews)
Rating breakdown 2,440 reviews
5 Stars
1,950
4 Stars
220
3 Stars
69
2 Stars
71
1 Star
130
87%of customers recommend this product.
(
1,559 out of
1,794)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Consistent Traveler
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It performs like a suitcase should. Excellent product
Written by a customer while visiting samsonite.com
Posted by: Pablo
from Watchung NJ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] perfect little suitcase for work travel. love it!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Pablo
from Watchung, NJ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great upgrade from our old suitcases, Love them!!!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: QueenSamsonite
from Houston
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love Samsonite. Their cases are always sturdy and keep your belongings protected
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Houston
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bonita, ligera, cómoda, fácil de manejar, súper util
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: BC
from Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent value, highly recommend. Would purchase again.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ray G.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have gone through a lot of luggage. With the old ones, the wheels that start wobbling after one trip, handles that get stuck halfway up, and zippers that seem to have a personal vendetta against my fingers. So, when I say I’m actually excited about a piece of luggage, that’s saying something. I bought the Freeform Medium for a trip to Brazil, and I was very happy with it. It is ridiculously light. I’m a notorious over-packer (I like to have "options"), and even with my heaviest shoes and a spare jacket shoved in there, I was still under the airline weight limit. That never happens to me.
The 360-degree spinner wheels are a game changer. I’m not the most graceful person, and I usually end up crashing into ankles in crowded airports, but these wheels glide so smoothly that I actually felt like I was in control for once. It kept up with me when I was sprinting to a connecting gate and didn’t tip over once.
Additionally, physically it can handle a "beating", it doesn't show dirt or scratches easily, which is a major plus if you're paranoid about your luggage looking trashed.
I’m very particular about organization, and the cross-straps and the divider panel actually held my clothes in place. Usually, I open my suitcase at the hotel to find a disaster zone, but everything stayed crisp and folded. I also love that it expands, I definitely needed that extra inch of space for the souvenirs I swore I wasn't going to buy.
If you are looking for that "sweet spot" between a bulky checked bag and a too-small carry-on, this is it. It feels premium without being precious. I’m actually looking forward to my next trip just so I can use it again, which is probably the highest praise I can give a suitcase. I highly recommend this.
Written by a customer while visiting samsonite.com
Customer Rating
2
Honest Review
on June 26, 2026
Posted by: John
[This review was collected as part of a promotion.] Requesting feedback is most effective when it is quick, personalized, and easy to complete.
Response from samsonite.comBy Samsonite US Care Team, June 26, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com