Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.6
(2,440 Reviews)
Rating breakdown 2,440 reviews
5 Stars
1,950
4 Stars
220
3 Stars
69
2 Stars
71
1 Star
130
87%of customers recommend this product.
(
1,559 out of
1,794)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Alex A.
from New York, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great suitcase, love the design and quality. It is very roomy, the wheels are great on almost all surfaces, even thick carpet. Great capacity.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JD
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Cute. Compact. Sturdy. Easy to use. Great color and glides like a dream.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Tuula
from Chicago IL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good quality nice product. Absolutely loved it. Easy to carry
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Tim
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great design and quality. I had the medium and it was so great I got the large and small to complete the set. Now parents, aunt and uncle, a couple neighbors and now my daughter all have the same.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Too Big for Carry On
on July 9, 2026
Posted by: HOLO2X
from Kapolei , Hawaii
Gender:Female
I purchased this a while ago and have since had issues with airlines not allowing it for carry on due to the larger than accepted size for this. Very disappointed that it does not comply with many airline carriers. And it is so expensive as well. It's too bad because I do like my set.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 10, 2026
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Atlanta GA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect carry on size, when expanded, I can fit a lot more to avoid checking a bag. The color is very appealing too.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Alicia
from NM
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Large and light. Rolls easily and love the color. Just wish it had another handle to help load and unload it when it’s full.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Barb S
from Denver
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sturdy yet light weight. Easy to maneuver which was vital for me as I walk with a cane. And I can fit so much stuff in it! I got the medium size and I think I’ll order the carryon as well.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com