Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,640 Reviews)
Rating breakdown 1,640 reviews
5 Stars
1,340
4 Stars
142
3 Stars
49
2 Stars
38
1 Star
71
89%of customers recommend this product.
(
1,072 out of
1,207)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: JulieSo
Verified Purchase:Yes
Great product, the only complaint is the handle doesn't stay in position on the lower settings.it stays for lowering but doesn't stay if you pick up on the handle. Ie pick up the suitcase to move over stairs etc
Written by a customer while visiting samsonite.com
Posted by: Loprinzi
from New Zealand
Verified Purchase:Yes
This is a great size for travel and so very durable and light. Great bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Navigating Convenience, Scratching Concerns
on December 30, 2023
Posted by: Chef A
from New York, New York
I recently used this luggage during our 2-week trip, having used it only twice. The luggage is easy to navigate, which I found particularly convenient. I chose the white color after reading some reviews that mentioned it easily gets scratched, thinking that it might not be as noticeable. However, I was disappointed to find that, despite its color, the luggage accumulated quite a few scratches after just two uses as a carry-on. I wish they could improve the scratch resistance to better maintain the appearance.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 1, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: svalera
from The Woodlands TX
Verified Purchase:Yes
Personal travel
Pros: High Quality, Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Josh
from New York, NY
Verified Purchase:Yes
LOVE IT!
Pros: High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: CC
from chicago
Verified Purchase:Yes
the directions on opening the piece of luggage was missing a key point which was that you needed to push in the TSA lock in addition to the instructions provided with the luggage. Necessitated a call to customer service
Pros: Easy To Carry, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Frank
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is lightweight and a terrific color. Highly recommend for carry on luggage.
Written by a customer while visiting samsonite.com
Posted by: J
from New York
Verified Purchase:Yes
So far so good, only taken on 1 trip. Holds up well, got involuntarily checked and still came out fine
Pros: Easy To Carry, Good Capacity, High Quality
I would recommend this to a friend!
Written by a customer while visiting samsonite.com