Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,425 Reviews)
Rating breakdown 1,425 reviews
5 Stars
1,151
4 Stars
129
3 Stars
45
2 Stars
34
1 Star
66
88%of customers recommend this product.
(
914 out of
1,037)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: Traveling Woman
from Miami, FL
Verified Purchase:Yes
It was sturdy, easy to push, had lots of room. Love the purple color.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Yujin
from New Jersey
Verified Purchase:Yes
One of the wheels fell off after two uses. The suitcase is a little over 30 days old and it’s already broken. Now I have to go out of my way and pay to get it fixed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 6, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
5
Exactly what I hoped for
on September 18, 2024
Posted by: Traveller2024
from New York
[This review was collected as part of a promotion.] This luggage is the exact size, weight, and shape that I needed. I was replacing a previous samsonite luggage that is has for many years, hoping this one lasts as long!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: richard
from Undisclosed
Verified Purchase:Yes
Bought two bags. One is defective and customer service had me jump through hoops to return product. Sent them photos and info as requested. To date they have not responded. (Two weeks). Not impressed!
Response from samsonite.comBy samsonitepwr, samsonitepwr, September 14, 2019
Hello Richard, Thank you for contacting us about your order. We are sorry to hear about the issues you've had with your order. I will have one of our customer service representatives reach out to you directly to resolve your issue. Thank you, Samsonite Customer Service Team
Written by a customer while visiting samsonite.com
Posted by: Kam D.
from Houston
Verified Purchase:Yes
This was my third freeform spinner that I bought and the wheel broke off after one trip through the airport. Very disappointing because my other two are good condition and I have had them for three years.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 29, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Posted by: Mani NJ
from Metuchen NJ
Verified Purchase:Yes
Dimensions aren’t same as advertised. The height is more than 22”
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Kittykat
from Woodland, California
Verified Purchase:Yes
If you’re still unsure on whether to get this or not, this is your sign to go for it!!! It’s beautiful, it’s durable, it’s amazing to bring around! It’s everything I was looking for in a carry on luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Billie
from Charlotte, NC
Verified Purchase:Yes
Cute, roomy and sturdy, can’t wait to use in a few weeks.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com