Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,432 Reviews)
Rating breakdown 1,432 reviews
5 Stars
1,157
4 Stars
130
3 Stars
45
2 Stars
34
1 Star
66
88%of customers recommend this product.
(
919 out of
1,042)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Customer Rating
2
Looks nice, quality disappoints, wish returnable
on April 16, 2023
Posted by: Disappointed.
Verified Purchase:Yes
I love the look, color and the wheels, unfortunately I'm disappointed in the quality. Just one trip, the very 1st trip, the logo/plague already cracked and luggage is showing scratches :( While my son's Ricardo carry-on (much cheaper) still looks brand new on its 5th trip...so we know it's not airlines neglect or whatever the warranty says abt wear & tear...it's just Samsonite Freeform quality is not up to par.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: B-traveler
from San Fran
Verified Purchase:Yes
Quite pleased with it overall. The spinner wheels make it incredibly easy to maneuver, and the interior compartments are well-designed and spacious. My only critique is that the shell could be a bit sturdier; it feels slightly softer than some other options on the market.
However, this has not caused any issues thus far and I am still very happy with my purchase. Overall, I would give the Samsonite Freeform Carry-On Spinner a solid 4 stars.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Pins
Verified Purchase:Yes
Good size and lots of packing space, durable wheels
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JulieSo
Verified Purchase:Yes
Great product, the only complaint is the handle doesn't stay in position on the lower settings.it stays for lowering but doesn't stay if you pick up on the handle. Ie pick up the suitcase to move over stairs etc
Written by a customer while visiting samsonite.com
Customer Rating
2
Meh- not very solid
on April 19, 2024
Posted by: Bintajen
from Los Angeles
Each time we’ve used our bags something fails. The zipper failed the first time, the second time a plastic piece ( I think the built in tag)came loose and we were unable to reattach. Seem to get very scratched up so, our new luggage looks worn, right out the gate. (No pun intended) . We have 3 of these but next go round we will likely look elsewhere since there doesn’t seem to be a good warranty for these kinds of defects.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: svalera
from The Woodlands TX
Verified Purchase:Yes
Personal travel
Pros: High Quality, Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Josh
from New York, NY
Verified Purchase:Yes
LOVE IT!
Pros: High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: CC
from chicago
Verified Purchase:Yes
the directions on opening the piece of luggage was missing a key point which was that you needed to push in the TSA lock in addition to the instructions provided with the luggage. Necessitated a call to customer service
Pros: Easy To Carry, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com