Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,702 Reviews)
Rating breakdown 1,702 reviews
5 Stars
1,398
4 Stars
145
3 Stars
49
2 Stars
40
1 Star
70
89%of customers recommend this product.
(
1,114 out of
1,249)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: AmyH
from California
Verified Purchase:Yes
I have only used my new carry on for one trip since my purchase. So far so good! Traveling again soon and hoping for nothing but the best from my new luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Broke after one use
on December 7, 2022
Posted by: icesk8er
from Cleveland, OH
I checked this bag once for a trip to Italy. It broke after the first use. The expandable zipper broke... Would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
6 years and going strong
on February 5, 2023
Posted by: Fati
from NE
I bought this carry on almost six years ago when it first launched. I have traveled a ton with it since and it has held up really well. Spacious, lightweight, easy to maneuver, and durable. Yes, it does get scuff marks with use, but I don't mind them. They're not too noticeable and honestly just a sign that my luggage is well traveled and well loved. Highly recommend this piece!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: SBCK
from Bethesda, MD
Verified Purchase:Yes
Beautiful carry-on, spacious inside but handles are flimsy and stitches around the zipper look like they are about to come off. Only used it twice.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Not very strong
on March 27, 2023
Posted by: TravelerFL
from Minnesota
I bought this as a set and on the first trip the corner was dented. It still works, but not the quality I expected from Samsonite.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: USMCT
from Charleston, SC
Verified Purchase:Yes
The suitcase capacity is 5 stars, but the outside construction leaves a lot to be desired. While I expected their to be some wear and tear on the outside after 1 trip (and that was only to my EU destination, not the return) the checked luggage looks like it is years old vs. brand new (or even newish).
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Megan F
from Cincinnati
Verified Purchase:Yes
Lightweight, sturdy, high capacity. I was afraid it would be flimsy or not fit in the overhead compartment. I was receiving conflicting dimension information and I can confirm it fit easily in Delta domestic flight overhead compartments. It feels durable and easy to maneuver. I loved taking it through the airport!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Not compliant with 90% of airline carry on guideli
on February 24, 2024
Posted by: Mcqueenbee73
from Florida
Beware!! I bought 4 of the carry on 21" since my airline carry on was 22" However with the wheels these are 23" . Great luggage but not for airline travel.
Response from samsonite.comBy Samsonite US Care Team, February 26, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com