Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,741 Reviews)
Rating breakdown 1,741 reviews
5 Stars
1,429
4 Stars
148
3 Stars
50
2 Stars
40
1 Star
74
89%of customers recommend this product.
(
1,143 out of
1,283)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Customer Rating
2
Misleading color on the website
on December 22, 2020
Posted by: Diogo
from New York, NY
I bought the green sage color online.When the suitcase arrived, I noticed that the color was very different from the website. The color is light green and was definitely not what I expecting. Very disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: jmf21
Verified Purchase:Yes
lol i literally never even got what i ordered. i got my money returned to my account out of the blue and i didn’t even get an email explaining anything. no updates, nothing.
Response from samsonite.comBy Katie, eCommerce, June 21, 2022
Hello, thank you for letting us know! If you still have questions, please reach out to customer service at questions@samsonite.com.
Written by a customer while visiting samsonite.com
Posted by: Jana
Verified Purchase:Yes
Arrived in 2 days! Super pretty color! I just needed a bigger version of what i already have as a carry on. Super durable and easy to travel with
Written by a customer while visiting samsonite.com
Posted by: Kyoung
from Seattle
Verified Purchase:Yes
Looks well made. Haven’t put in use. Size is a bit smaller than it could be due to the shape of the baggage
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Practical buyer
from California
Verified Purchase:Yes
Samsonite is a trusted brand and never disappoints me. This luggage is very lightweight with lots of room. Very stylish too and am looking forward to use it for my Japan trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Laura L.
from Asheville, NC
Verified Purchase:Yes
This suitcase is so roomy and easy to handle. It is lightweight, but sturdy. I am very pleased with how it looks as well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mariaas
Verified Purchase:Yes
Can’t go wrong for purchasing Samsonite luggage. I still have luggages in great shape from 1990’s. We travel a lot and I’ve had to recently replace the wheels, a handle on another one and zipper fixed on another.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Scratched and looks terriblr
on October 28, 2023
Posted by: Crap
from utah
After only I trip this luggage is so scratched and looks terrible and this was after doing carry on, not checking the luggage. Would not buy again or recommit to anyonr. Plus the company says they will reach out to you but has anyone really done it and made itvright
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 30, 2023
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com