Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,437 Reviews)
Rating breakdown 1,437 reviews
5 Stars
1,161
4 Stars
131
3 Stars
45
2 Stars
34
1 Star
66
88%of customers recommend this product.
(
924 out of
1,047)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: Betsy B.
from Georgia
Verified Purchase:Yes
Love the suitcase. Do not love the anxiety produced by being unable to open the suitcase for an entire day. Customer service rep helped, but my husband solved the problem by giving the latch an extra strong push, which opened it. The "instructions" (which were inside the locked suitcase) are ludicrous. It's a drawing of the latch and lock with red arrows indicating which way to push the lock. NO WRITTEN INSTRUCTIONS. No help with changing lock code. Just go to u-tube videos. Sampsonite is an icon of luggage. Surely they could produce a comprehensible set of instructions.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Not a clean delivery and unclear instructions
on February 1, 2023
Posted by: anncyb
from Germany
Verified Purchase:Yes
Instructions unclear on how to change the code on the luggage and I received the item dirty and a few scuff marks.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Juana
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it , easy to maneuver , beautiful color , off white, for many complements.
Written by a customer while visiting samsonite.com
Posted by: JoyceL
Verified Purchase:Yes
Lightweight, solid design, plenty of interior space - more than enough for 2 weeks of winter clothing. Really nice bag and I’m looking forward to taking it on its first international trip this week.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: byungki
from O.R
Verified Purchase:Yes
Color and products are satisfactory.
Pros: Easy To Carry
Cons: Tears Easily
I would recommend this to a friend!
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Hello byungki,
Thank you for taking the time to review the Samsonite Freeform 24" Spinner. We are delighted that you are enjoying your spinner case and that it meets the high standards that we set for all of our products. We hope you will consider us for future purchases.
Thank you for taking the time to review the Samsonite Freeform 24" Spinner. We are delighted that you are enjoying your spinner case and that it meets the high standards that we set for all of our products. We hope you will consider us for future purchases.
Written by a customer while visiting samsonite.com
Posted by: Averi
Verified Purchase:Yes
Color is off - does not match my larger Samsonite luggage/larger version
Response from samsonite.comBy Katie, eCommerce, August 29, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com
Posted by: Cynthia
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best suitcase ! So chic - looks terrific
Written by a customer while visiting samsonite.com
Posted by: Angela
from Woodland Hills CA
Verified Purchase:Yes
It's really cute and I love the color
Pros: Easy To Carry, Good Capacity, High Quality, Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com