Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,437 Reviews)
Rating breakdown 1,437 reviews
5 Stars
1,161
4 Stars
131
3 Stars
45
2 Stars
34
1 Star
66
88%of customers recommend this product.
(
924 out of
1,047)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Customer Rating
1
Not durable at all!
on September 11, 2023
Posted by: Dragonflyamy
from Westminster, MD
I used this suitcase for the first time last week and it was scratched and scuffed much more than I think it should have been for a first-time use. I understand Samsonite is not responsible for the way baggage handlers treat the bags, but the bag should be durable enough to withstand normal wear and tear. I paid so much for this bag and have no idea how many more times I will be able to use it.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 15, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com
Customer Rating
1
very poor quailty
on December 3, 2023
Posted by: aish
from ra
few trips with in 8 months zipper's stitching is already tron.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 4, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Shuo
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this as part of an anniversary gift for my boyfriend. The suitcase is fine and is built well. However the biggest problem was how the color I ordered did not at all resemble the color I recieved. My boyfriends loves the dark green/british racing green/forest green schemes. So when I saw it on the samsonite page in the sage green, I was beyond ecstatic that I found a nice little carry-on in his favorite color. That feeling abruptly ended when he unboxed it. The color I received was matte and pastel like, and more blue than green (shown below). He said it was fine and alright but once I showed him the actual color on the website that I thought I had ordered, he agreed with me that it wasn't the same color at all. The color is definitely false advertising Otherwise the suitcase is fine. If I had known this is how the sage green actually looked like, I wouldn't have ordered it.
Written by a customer while visiting samsonite.com
Posted by: Larry Jay
from Oakland, CA
Verified Purchase:Yes
Looks great and lots of space to pack what I need.
But...i wanted a high quality zipper. I was surprised at the low quality.
I should have spent more on a bag with a better zipper. I do not expect this to last more than a few trips
But...i wanted a high quality zipper. I was surprised at the low quality.
I should have spent more on a bag with a better zipper. I do not expect this to last more than a few trips
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
3
First time use and already scratched
on March 8, 2020
Posted by: Laceylu
from Alabama
So frustrated that my brand new bag already has scratches on it after the first time using it. I purposely used it as a carryon so that it wouldn't get tossed around. My first flight had limited overhead space and had to valayed. That was all it took!
Pros: Easy To Carry, Easy To Identify, Lightweight
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Catherine
from Atascadero, CA
Verified Purchase:Yes
I bought two sizes of this Samsonite luggage in a very nice colour green. I have never owned matching luggage before. I felt pretty stylish in the airports! Rolling my nice green suitcases so easily on either side of me. Wasn't I clever to choose them?!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Celestine
from Undisclosed
Verified Purchase:Yes
I have not traveled yet. However, I like it so far because it is lightweight and durable
Written by a customer while visiting samsonite.com
Posted by: Oliv
from OH
Verified Purchase:Yes
I got the white one and it is very cute and easy to identify. Stylish.
Pros: Easy To Carry, Easy To Identify, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com