Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,643 Reviews)
Rating breakdown 1,643 reviews
5 Stars
1,342
4 Stars
143
3 Stars
49
2 Stars
38
1 Star
71
89%of customers recommend this product.
(
1,075 out of
1,210)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Customer Rating
5
Great luggage
on July 25, 2024
Posted by: KrisCon
I bought this set a few months ago for my daughters HS graduation. She traveled to Europe and this set was put through the ringer. On and off the plane, on and off several buses as they traveled from Spain to France, to Italy. Stayed in several hotels. Came home looking new still.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ramune
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] All is good with this luggage: lightweight, so does not add extra weight to restricted pounds to take on the plane, well organized inside- lots can be packed, 4 wheels works well. Finally it is beautiful- i love the color!
Written by a customer while visiting samsonite.com
Posted by: Disappointed buyer1
from Federal Way WA
Verified Purchase:Yes
The plastic seems less durable than expected. I expected better quality from Samsonite.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
3
Not A CARRY ON
on February 12, 2024
Posted by: loubova
from new york city
this bag BARELY meets the carry on size requirements for many airlines and doesn't meet them at all for some.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 14, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
Horrible
on May 4, 2023
Posted by: Cece14
I am a big fan of Samsonite luggage and was excited to purchase new pieces. After 1 trip my new spinner was left with a million scratches all over. It looked like I’d had it for 20 years already. I can’t believe that Samsonite would create a products that scratches so easily. What a waste.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, May 9, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Fake advert!
on March 21, 2025
Posted by: Fake Advert
Gender:Female
[This review was collected as part of a promotion.] Why is this called “carry on” why according to 5his very own website it is 23” when 22” is one of the dimensions limits?
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 24, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: T.P.
from Miami, FL
Verified Purchase:Yes
I did not keep it. Purchased this same luggage twice and both were very noticeably used and damaged and subsequently returned. With such poor quality control, I won’t be purchasing luggage from this site anymore.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Misleading and Confusing Dimensions in the Specs
on July 28, 2024
Posted by: spence10
I was looking to buy a suitcase as a checked bag. I ended up buying the Freeform Medium Spinner because the specs say the overall (external) dimensions are 27.9in H x 19.6in L x 13.4in W. I thought it should be the size of a large checked bag.
After I got it, the tag says it's a 24" Spinner with size 24in H x 18in L x 11.5in W. It's actually closer to the size of a carry-on. What exactly are external dimensions and internal dimensions in Samsonite's product specs? Normally people would think airlines' limit on size is about external dimensions. Your specs on dimensions are very misleading and confusing.
For flights in the US, Freeform Medium Spinner is too big for a carry-on and too small for a checked bag. Now I'm stuck with this awkward-sized bag 2 days before departure. For those who want to buy Freeform Medium Spinner, avoid buying it. Either buy the large one or the carry-on one.
Response from samsonite.comBy Samsonite US Care Team, July 30, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com