Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,966 Reviews)
Rating breakdown 1,966 reviews
5 Stars
1,621
4 Stars
170
3 Stars
54
2 Stars
43
1 Star
78
90%of customers recommend this product.
(
1,318 out of
1,469)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Customer Rating
1
Poor Craftsmanship = Damaged On First Use
on December 20, 2025
Posted by: Dion
Gender:Male
I purchased this bag on December 7, 2025 for a flight on December 12, 2025 from Michigan to California. When I retrieved my luggage from baggage claim I was unable to extend the handle. After one use the bag is of no use to me as a result of cheap materials. Do yourself a favor and avoid this purchase at all costs as it is a complete waste of money.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 22, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Kat
from New York, NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This has been my favorite suitcase! I especially love how easily the wheels move.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mark S
from New York, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’re very impressed with our new suitcase. It has all the features and quality we expect.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great Compact Suitcase
on December 10, 2025
Posted by: MikeB
Gender:Male
[This review was collected as part of a promotion.] Have owned for over 6 years and has held up very well. Yeah you will get some scratches from airport travel and just opening it on the ground, but the zipper sections and vinyl have held up remarkably well, even when I put some strain on it. Also a second zipper can be unzipped to expand the internal capacity, which has helped me on several occasions. Overall a capable, compact, and, if you care, stylish, rolling suitcase.
Written by a customer while visiting samsonite.com
Posted by: Laurie
from OH
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have only had a chance to check it out. Haven't traveled with the case yet. It seems sturdy, roomie and very functional. Can't wait to use it soon!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Satisfies
from Michigan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great quality. Locks are easy to use and was happy with delivery
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mohamed Abdellatif
from New Hampshire
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best brand with highest quality luggage never regret buying it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jheadrick
from Georgia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We own several pieces of this and love it very durable and stylish.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com