Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,779 Reviews)
Rating breakdown 1,779 reviews
5 Stars
1,462
4 Stars
150
3 Stars
51
2 Stars
40
1 Star
76
89%of customers recommend this product.
(
1,175 out of
1,317)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: S Summer
Verified Purchase:Yes
. Disregarded dirty wheels. Threw away box. Once opened found Inside used/dirty.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Cathey
Verified Purchase:Yes
Handle keeps popping out on top which is very frustrating when your unloading or picking up
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Charla
from Palmyra, Missouri
Verified Purchase:Yes
I received the carry-on as a gift & bought this to match. I love it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lauren
from Undisclosed
Verified Purchase:Yes
The suitcase is only 20", not 21". When I called to return it I was told that I would have to pay for return shipping even though the description is incorrect
Written by a customer while visiting samsonite.com
Customer Rating
1
The handle broke on first use
on July 3, 2023
Posted by: Casa98
from NO, LA
We bought two of these Samsonite Freeform carry-on for a trip to Italy. One of the handles bent and does not move up and down very easily. We expected more from Samsonite.
I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.
I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, July 6, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
Quality & Durability Questionable!!!
on May 15, 2024
Posted by: JDaniell
from New York City
I received the Freeform Carry-On Spinner as a birthday gift. When I opened the box I was elated because of the brand Samsonite one of the most well-known travel brands in the world! My thoughts were: it is a quality product and will be durable. Plus, I loved the color, the style, and the ease of motion. However, I was extremely wrong. I recently had an opportunity to use my brand new suitcase for the first time on a trip to Puerto Rico. To my dismay and utter dissatisfaction my brand new suitcase now looks like it has been through the wringer. It looks dirty, used, and abused after one single use. I can only imaged how it will look after a few more uses while vacationing. Honestly, I am a little embarrassed to travel with it now. I do not recommend for anyone to purchase this suitcase due to low quality and durability. I recommend for individuals looking to purchase new luggage to look into other luggage companies for more durable and quality luggage!!! The proof is in the photos below.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 17, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Had to pay for return shipping. Unhappy with the service
on July 6, 2018
Posted by: song
from Scottsdale, AZ
Verified Purchase:Yes
Was not happy with the quality. Wanted to return but had to pay for return shipping. Unhappy with the service level at Samsonite. Will not be purchasing from them again.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: AndrewR
from Oklahoma
Verified Purchase:Yes
Extension handle on carryon is already broken (and I just got it).
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, July 25, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com