Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,741 Reviews)
Rating breakdown 1,741 reviews
5 Stars
1,429
4 Stars
148
3 Stars
50
2 Stars
40
1 Star
74
89%of customers recommend this product.
(
1,143 out of
1,283)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: Lauren
from Undisclosed
Verified Purchase:Yes
The suitcase is only 20", not 21". When I called to return it I was told that I would have to pay for return shipping even though the description is incorrect
Written by a customer while visiting samsonite.com
Customer Rating
1
The handle broke on first use
on July 3, 2023
Posted by: Casa98
from NO, LA
We bought two of these Samsonite Freeform carry-on for a trip to Italy. One of the handles bent and does not move up and down very easily. We expected more from Samsonite.
I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.
I thought this was warrantied, but apparently it has to be sent in to be inspected by the repairs department before they decide if its a manufacturer's defect. Needless to say, thoroughly disappointed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, July 6, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
Quality & Durability Questionable!!!
on May 15, 2024
Posted by: JDaniell
from New York City
I received the Freeform Carry-On Spinner as a birthday gift. When I opened the box I was elated because of the brand Samsonite one of the most well-known travel brands in the world! My thoughts were: it is a quality product and will be durable. Plus, I loved the color, the style, and the ease of motion. However, I was extremely wrong. I recently had an opportunity to use my brand new suitcase for the first time on a trip to Puerto Rico. To my dismay and utter dissatisfaction my brand new suitcase now looks like it has been through the wringer. It looks dirty, used, and abused after one single use. I can only imaged how it will look after a few more uses while vacationing. Honestly, I am a little embarrassed to travel with it now. I do not recommend for anyone to purchase this suitcase due to low quality and durability. I recommend for individuals looking to purchase new luggage to look into other luggage companies for more durable and quality luggage!!! The proof is in the photos below.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 17, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Had to pay for return shipping. Unhappy with the service
on July 6, 2018
Posted by: song
from Scottsdale, AZ
Verified Purchase:Yes
Was not happy with the quality. Wanted to return but had to pay for return shipping. Unhappy with the service level at Samsonite. Will not be purchasing from them again.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: AndrewR
from Oklahoma
Verified Purchase:Yes
Extension handle on carryon is already broken (and I just got it).
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, July 25, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Posted by: Jacqueline
from San Diego
Verified Purchase:Yes
Great suitcase, but incorrect dimensions. I had to return it, because it did not fit in Alaska Airlines overhead bin. I specifically looked for a suitcase that fit within 22x14x9 inches. Samsonite's dimensions do not include wheels and handles, which makes online purchases impossible. Samsonite has unfortunately probably lost me as a customer over unreliable dimensions. I never check in bags and only carry on when I fly, so correctly published dimensions is essential to me when buying a suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
NOT CARRY ON SIZE AS DESCRIBED
on October 27, 2022
Posted by: Anonymous
from New Jersey
I'm completely disappointed with Samsonite. I spent HOURS choosing for a luggage set just to discover that the carry on IS NOT 21.5 AS DESCRIBED!
As you can see in the picture, the true size is even higher than 22 inches for domestic carry on.
I travel abroad once a month for business, which means I rely a lot on carry ons to save time. I've always had Samsonite, it's the first time that happens to me. Sadly, I'm returning the product.
As you can see in the picture, the true size is even higher than 22 inches for domestic carry on.
I travel abroad once a month for business, which means I rely a lot on carry ons to save time. I've always had Samsonite, it's the first time that happens to me. Sadly, I'm returning the product.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: JHONNY
from Los Angeles
Verified Purchase:Yes
I had a very bad experience with you guys. first I waited more than I expected, I had a trip and it was the reason because I did my purchase and I didn't even take the suitcase with me. because I waited too long for you guys. when I get back I found the suitcase and the box was in bad conditions on my door , and the suitcase had damages. so very bad experience.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 21, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com