Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,642 Reviews)
Rating breakdown 1,642 reviews
5 Stars
1,342
4 Stars
142
3 Stars
49
2 Stars
38
1 Star
71
89%of customers recommend this product.
(
1,074 out of
1,209)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White
Posted by: Merrymac!
from Philadelphia region
Verified Purchase:Yes
Very nice, super smooth roll, holds a lot, and durable.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Fort Worth, Texas
Verified Purchase:Yes
Purchased for husband who loves it! He has never owned his own personal carry on. Loads of traveling ahead.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Solid Luggage
on June 7, 2025
Posted by: Frank
from Atlanta
[This review was collected as part of a promotion.] Have only had this a short time but it’s proving to be a great asset for travel. Solid luggage - rolls great and for checked baggage, it’s holding up well. Built in locks are a nice addition.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
pull-out telescoping handle is a real problem
on September 8, 2025
Posted by: aron
from san juan, pr
Gender:Male
The suitcase itself looks fine, but the pull-out telescoping handle is a real problem. It doesn’t open or close smoothly at all—you have to shake it around and fight with it just to get it to lock into place. Every time we use it, it feels like a struggle. For something as basic and important as the handle, this is really disappointing and makes travel more frustrating than it should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 10, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
So beat up after one trip, extremely disappointed!
on September 28, 2023
Posted by: SamD14
from San Diego
We had our previous luggage for 10+ years, we decided it was time to upgrade and thought Samsonite was a reputable brand. After the first flight, they were scratched and scuffed, they look terrible. After I 2nd flight home, the top corner was dented and and I’m so sure they would survive many more trips. Extremely disappointed in the quality of the product!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 29, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Fragile zippers
on November 21, 2023
Posted by: Fragile Zippers
from Tallahassee, FL
Fewer than 3 trips with this medium suitcase and the zippers (crown and pullers) are no more.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Terrible quality and worst customer service ever.
on April 14, 2018
Posted by: Kats
from California
Verified Purchase:Yes
Scratches easily. After the first use it looks old and beat up.
Pros: Lightweight
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Very happy! Can't wait to use!
on September 13, 2017
Posted by: Kale
from Boston, MA
Decided it was finally time to invest in quality luggage as I will now be traveling quite a bit more for work. I fly occasionally (4-6 times/year), and I refuse to pay to check my bag! With this hard shell carry-on, I will be able to easily bring everything I need with the confidence that it will fit in the overhead. Previously, I carried a duffel, the spinner allows me to easily maneuver around the airport! Also, it looks gorgeous (just as pictured) I got the green because I was afraid white would scuff, but both are great! Oh and the lock...you have the slide the TSA part to unlock (comes preset to 000). There are directions inside once you get it open. Cheers!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com